Senior Associate, Salesforce Administration

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Job description

Locations: NY - New York, United States of America, New York, New York

Senior Associate, Salesforce Administration

The Commercial Bank has invested in the Salesforce.com platform as our primary associate interface to transform how we get work done and how we drive a phenomenal client experience in the Commercial Bank. We are looking at leveraging Salesforce for its platform capabilities while integrating with our home grown applications. This is an exciting time at Capital One to learn and use cutting edge cloud technologies while delivering an integrated experience through the Salesforce.com user interface.

We are looking for new teammates that will bring a balance of analytical rigor and pragmatic, timely delivery of business value in an agile and iterative environment. The individual will also have an intellectual curiosity to innovate and disrupt the status quo while working towards growing the role to support consistent quality delivery of end-user enhancements. Finally, we love learning about new technologies and disrupting banking for good.

About you...

• Past success as a Salesforce Administrator or Developer with meaningful Salesforce experience on large implementations

• Someone eager to learn new and varied technologies and business processes on the job as well as continually improve existing skillsets

• Thrive on building and delivering new capabilities with a focus on efficiency and scalability.

• Highly functional in a dynamic, challenging environment

• Top notch communication skills with an Agile mindset

• Outstanding organizational, interpersonal, relationship-building skills conducive to collaboration

• Able to work well in a cross-functional, matrix management environment

• A service-oriented believer in "Customer first"

• Excellent analytical, problem solving, and documentation skills with a history of hands-on, detailed project completion

• May have experience with APEX and JAVA development experience

Responsibilities:

• With guidance, design, develop, test, document and deploy high quality business solutions on the Salesforce.com (SFDC) platform based on industry best practices as well as business needs.

• User set-ups, profiles, permissions, roles, creating/configuring custom, objects, fields, record types, page layouts, validation rules, report and dashboard development, approval processes

• Salesforce declarative development: Process Builder and Flow Builder

• Complete regular internal system audits and prepare for upgrades

• Manage Salesforce.com data feeds and other API integrations

• Ownership of well managed delivery and automated testing package

• Assist in training of new users, and grow the Salesforce.com skill set across the organization

• Develop trusted relationships with both business Product Owners and technology teammates to optimize our product

• Contribute to a collaborative, Agile environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement

• Seek to continuously grow by proactively seeking and embracing constructive feedback while also providing the same level of feedback to colleagues in Capital One's open and collaborative culture

• Successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering and customer support

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• Salesforce Administrator Certification

• At least 1 year of Agile experience

Preferred Qualifications:

• Bachelor's Degree in Computer Science or Engineering or Military experience

• MBA or Master's degree

• Salesforce Advanced Administrator Certification

• At least 1 year of Salesforce Administration experience

• At least 1 year of experience implementing Salesforce APIs or App Exchange solutions

• At least 1 year of experience applying design thinking and human-centered design principles to product development

• Prior experience in the banking industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).