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ServiceNow Admin/Developer

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GlobalSource IT

2021-12-03 07:34:04

Job location Washington, District of Columbia, United States

Job type: fulltime

Job industry: Administration

Job description

The Application Workflow Analyst will take support Tools & Applications workflow, specifically for the ServiceNow and SailPoint IdentityIQ Platforms. This resource will work closely with the technical service owner, capturing process, functional and technical requirements to develop workflows and functionality that support the Operations team.

This requires an understand of object-oriented scripting (Java/Beanshell), and an understanding of key IT work streams including, but not limited to; Request Management, Incident Management, Change Management, Problem Management, and CMDB Management. The Application Workflow Analyst will work closely with business and IT teams to gather input to support ongoing business needs for Identity and Access Management workflow and role configuration for services, ServiceNow workflow configuration, catalog items, testing and validation, implementation, and support.

Skills, Knowledge and Experience

  • Self-motivated with a proven knowledge of ITSM operational processes
  • Background with object-oriented scripting and demonstrated optimize/automate approach
  • Demonstrated experience of working in a small team, evidencing the ability to make a strong, hands on contribution is essential
  • A strong understanding of ITIL best practice service delivery is essential
  • Excellent communication skills, both written and oral
  • Demonstrated strong problem solving, analytical skills and strategic thinking.
  • Excellent interpersonal skills, including stakeholder management, training, presentation and public speaking
  • Ability to be flexible and adaptable in the face of changing organizational priorities, technology and processes
  • Recent experience with Rome would be helpful
- provided by Dice

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