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Sprinklr Admin

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LiveMindz

2021-12-03 07:38:22

Job location Washington, District of Columbia, United States

Job type: fulltime

Job industry: Administration

Job description

Sprinklr Admin -
Responsible for hosting discovery sessions with stakeholders to understand the business need. The Analyst will translate this into constructed queries that will monitor social conversation for internal teams as well as competitive brands, programs, products, marketing campaigns and events. He or she dives deep into the data to uncover drivers of social buzz, then translates the data into a compelling story. The Analyst will be accountable for deciphering what is important, meaningful data and then communicating the concise story in a way that allows the business to make decisions based off the reports.

Experience pulling data from social media listening/analytics tools such as Radian 6, Visible Intelligence, Sprinklr, SimplyMeasured, Social Miner, etc.

Strong familiarity and understanding of social media platforms such as Facebook, Twitter, Blogs, Forums, Instagram and Tumblr required.

Unified CXM (Customer Experience Management)

Natural Language Processing

Network Graph Analysis

Natural Language Generation

Predictive Analysis

Social listening tool setup including keywords, query parameters and dashboards.

Take initiative on refinement of query parameter setup to ensure accurate and insightful mention analysis is available to report on by the end of the reporting period.

Pull and interpret data from social listening tools including volume, sentiment, conversation drivers, influencers, etc.

SSO integration

PCI-compliant security framework

- provided by Dice

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