Technical Writer/Business Analyst

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Job description

Octo is an industry-leading, award-winning provider of digital services for the federal government. Octo specializes in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government's most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.

Our team is what makes Octo great. At Octo you'll work beside some of the smartest and most accomplished staff you'll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region's best places to work multiple times, Octo is an employer of choice!

Job Description
You...

As a Technical Writer/Business Analyst at Octo, you will develop a deep understanding of your assigned application and related business process. You will work with government stakeholders to documentation requirements and develop SOP's. You are comfortable working side by side with engineers, designers, and customers, to make decisions together and troubleshoot issues. coordinate with a variety of stakeholders in the capture, development, and production of work products. You are an experienced writer with the ability to decompose technical concepts and jargon into accessible explanation and language. We are looking for a team member who is an excellent communicator, flexible, highly customer-oriented, and interested in stretching professionally both as a writer and a business analyst. You are agile and curious and not afraid to identify what we are doing wrong so we can fix it, and what we are doing right so we can improve on it.
Us...
We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client's missions.

Program Mission...

You will be working on a high-profile data analytics program, on a GIS Innovation team , for the Department of Homeland of Security (DHS) maintaining and transforming mission critical applications. This program is the reporting system of record for asset management, logistics, and sustainability business functions. In addition to geospatial tools, this program relies on business intelligence and data analytics tools.
Skills & Requirements
Skills & Requirements...

Requirements:

• Elicit requirements using requirements sessions, document analysis, surveys, interviews, business process descriptions, use cases, business analysis etc.
• Experience working with technical teams to develop and deliver technical documentation and SOP development.
• Demonstrated ability to explain technical terms in plain language
• Ability to research, outline, and develop reports on technical concepts
• Document requirements in Jira breaking them down into Epics, User Stories and Tasks and reviewing each requirement with the Product Owner and developers to ensure accuracy
• Analyze business process flows to develop activity models and detailed requirements
• Document discussions during facilitated sessions to capture information
• Collaborate between scrum team resources to mitigate dependencies, resolve outstanding questions, and answer questions on business rules impacting other team members
• Work with developers to ensure code meets quality expectations of the program
• Provide support to end users by reviewing incoming requests, analyzing validity of request, and providing accurate and timely responses after issue mitigation
• Provide system training to end users consistent with new development work
• Actively participate in Agile ceremonies such as stand ups, grooming, Sprint planning, retrospectives, and demos
• Excellent communication skills; both verbal and written
• Ability to take ownership of activities and work independently
• Must be able to comply with Executive Order No 13991

Desired Skills:

• Familiar with relational database, ETL and data visualization concepts.
• Experience with Oracle, Informatica, Tableau and ArcGIS
• Agile certification such as SAFe Agilist or Certified Scrum Master (CSM)
• Experience with JIRA and Confluence
• Experience working with Department of Homeland Security

Years of Experience: 3+ years of professional experience

Education: Bachelor's degree in related field

Location: Washington, DC

Clearance: U.S. Citizenship required, ability to receive a DHS EOD

Please note: You must be able to comply with Executive Order No 13991 and Executive Order No 14042.

Octo is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Selected applicant will be subject to a background investigation.