Travel Services Analyst

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Job description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Travel Services Analyst

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 92,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That's why we're committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a "perfect" candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If you're a leader of any level or experience and this job description resonates with you, let's talk.

What this job involves:

Description

The client's Global Travel department is seeking a Travel Services Analyst that will be the primary point of contact for travelers helping to troubleshoot issues with travel applications, route queries to appropriate internal and external teams, and provide best-practice guidance on how to use various travel systems. We are seeking individuals with strong backgrounds in business travel, travel technology, and customer support.

In initial stages Travel Support Services team will delight internal customers by ensuring their queries are actioned by the appropriate team & vendor, resolved in a timely manner & handled with highest level of customer care.

A successful candidate will be an experienced analyst who has a strong customer satisfaction, metrics and operational excellence focus, and loves a fast-paced environment. If you fit the profile, we would love to talk to you.

Responsibilities

* Provide technical support and training for online booking tools and other travel related products and technologies

* Log all interactions in the support platform following established processes

* Enhance knowledge database content with resolution suggestion for common queries

* Proactively monitor internal systems and data feeds to resolve customer issues

* Perform ad-hoc duties determined by business requirements

Basic Qualifications

* Highly organized and efficient individual with a keen eye for detail

* Passionate about travel and new technology

* Innovative thinking and bias for action balanced with a strong customer and quality focus

* Excellent oral and written communication skills in English

* Experience with Microsoft Office

Preferred Qualifications

* Working experience with multiple online booking tools (Concur Travel preferred) administration & support

* Working experience with GDS systems (Sabre preferred) administration & support

* Experience working with travel technical support teams, utilizing ticket-based platform (e.g. Service Now, Salesforce)

* Experience in travel related industries (travel management, hotel, airline)

What you can expect from us

We succeed together-across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL.

Apply today!

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What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.