Application Specialist - Shipboard Property Management System

---

Job description

Application Specialist - Shipboard Property Management System

LOCATION: FLORIDA HIGHLY PREFERRED

TRAVEL REQUIREMENT: UP TO 75%

NOTE: We are unable to provide visa sponsorship for this role at this time. No candidates requiring visa sponsorship will be considered.

We are looking for a candidate for an implementation consulting and support position. As a member of the Oracle Hospitality Cruise Consulting Organization, your two focus areas will be the implementation of Oracle products on board Cruise and River ships or shore side locations and providing post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Post-sales support is a 24/7 operation, with rotating weekends.

This position supports Oracle Hospitality Cruise's Products.

Responsibilities

• Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs on board Cruise and River ships or shore side locations
• May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget
• May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members.
• Effectively consults with management of customer organizations
  Participates in business development activities
• Crystal Report Writing
• Will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle products
• Has an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platforms
• In this position, you will routinely act independently while researching and developing solutions to customer issues. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Oracle Hospitality Cruise products.
• As primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
• Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models.
• Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone has been trained. Ensure a smooth transition to the new system
• Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer
• After "go-live ", provide technical support to the customer
• Ability to communicate effectively and build rapport with team members and clients
• Ability to travel as needed.

Experience and Skills

• Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent experience
• 2+ years Hospitality Management, Cruise Ship Operations a plus
• 5-7 years customer support experience for software applications
• Shipboard or Property Management System (Fidelio/Opera).
• Report writing using Crystal Report Create/Modify Application Reports
• Create SQL Scripts and Queries
• 2+ years with multi-tiered application support experience
• Understand Networking and be able to do troubleshooting.
• Micros POS Suite of Applications (3700, 9700, Simphony a plus)
• Database analysis and troubleshooting
• Strong written and verbal communication skills with experience communicating at all levels of client organizations

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live ", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.If you are a Colorado resident, Please Contact us or Email us at to receive compensation and benefits information for this role. Please include this Job ID: 113571 in the subject line of the email.

About Us
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It's when everyone's voice is heard and valued, that we are inspired to go beyond what's been done before. That's why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.