Sr. Loan Account Manager (Wholesale Mortgage) - Remote

Step out of the traditional market and step into Non-QM! Sprout Mortgage is looking for Sr. Account Manager who will continue to build and deepen lender relationships by standing apart from the competitors, to drive repeat business. Our goal is to provide a second to none experience by proactively communicating the status of loan files, never missing a close date, and exceeding expectations on deliverables. We have reinvented our platform and implemented innovative products that drive our core business! Sprout offers competitive pay, remote opportunities, and excellent benefits. We understand that investing in our employees is a key pillar of building the future of this company. Join our strong-growing team and start your journey with us!

Responsibilities

• Serve as a primary contact to assigned Brokers & Account Executives throughout the loan process.
• Develop strong relationships with assigned Brokers; work with internal Account Executives to deepen client relationships and drive repeat business.
• Conduct daily review of active pipeline and identify appropriate client follow-up actions.
• Deliver rapid responses to loan status inquiries including Underwriting, Processing, and Funding inquiries.
• Review all documents prior to submitting to underwriting to ensure conditions are met.
• Organize, index, and evaluate imaged documents via Encompass.
• Work closely with the underwriter and funding team to move loans through the process and successfully close loans on target dates.
• Proactively communicate the status of loans with Customers, Brokers, Account Executives, Underwriters, and Funders.
• Adhere to all applicable policies and procedures, governing regulations, including compliance.
• Identify and resolve issues and escalate to management as appropriate.
• Additional related duties may be assigned, as required.

Requirements

• Minimum of 4 years of recent Wholesale Account Management experience.
• Wholesale Mortgage lending experience preferred.
• Non-QM is a plus!
• Experience with both purchase and refinances is preferred.
• Exceptional organization skills, ability to manage 60+loan pipeline and meet product-specific turn time and SLA requirements.
• Superior Internal and external customer service skills with the ability to communicate in a professional manner in both verbal and written form.
• Ability to multitask in a fast-paced environment without compromising quality.
• Ability to identify potential hurdles and proactively address them to ensure closing dates are met.
• Ability to work independently, stay focused, and outperform expected minimum requirements.
• Attention to detail.
• Experience working in a remote environment.

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