Teller

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Job description

JOB TITLE: TELLER - MIAMI GARDENS (North Dade) BRANCH

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace four years in a row. Being part of the North Dade Branch Team and TFCU overall will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.

GENERAL RESPONSIBILITIES: This is a high visibility/high member contact position, thus providing world-class service is essential. Responsibilities include processing and posting members' financial transactions, providing account information and cross-selling services and products to meet the member's needs, performing clerical and/or administrative duties, and providing backup support to other staff within the branch as needed.

JOB-SPECIFIC DUTIES

* Greet and welcome members and visitors to the credit union in a courteous, professional, and timely manner.
* Process member transactions, including deposits, withdrawals, and loan payments; sells cashier's checks, traveler's checks to members; transfers amounts from member accounts as directed while ensuring compliance to Federal laws, State law, and Credit Union policies and procedures.
* Posts transactions to member accounts and maintains member records.
* Balance cash drawers daily and periodically.
* Research and resolve discrepancies and report discrepancies to the supervisor. Assist in balancing the ATM and other cash dispensers.
* Review credit union products and services based on member needs which are obtained by reviewing the member's profile.
* Actively cross-sell products and services in order to enhance the Member experience.
* Maintain up-to-date and comprehensive knowledge of all credit union products and services, State and Federal regulations that are applicable to the transactions performed in the cashier/teller area and cross-sell opportunities.
* Achieve personal referral and sales goals by proactively identifying referral opportunities utilizing the fundamentals of sales and profiling skills. Actively participate in Sales Promotions and campaigns.
* Provide members with general and/or specific information related to credit union products or services.
* Alert branch management or Security of any suspicious activity regarding transactions including forgery, theft, fraud, kiting, etc.
* Complete Currency Transaction Report's (CTR) and Suspicious Activity Reports (SAR) and other regulatory compliance documentation as required.
* Ensures that work area and equipment is clean, secure, and well maintained in accordance with Credit Union policies and procedures.

BSA Compliance - every employee is required to uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.

* In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
* Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and Credit Card Act.
* Comply with all TFCU policies and procedures to ensure compliance with such regulations.
* Performs other duties as required with or without accommodation.

We offer Excellent Benefits such as:

* Medical, Dental, and Vision Insurance
* Retirement Profit Sharing 401K Plan
* Voluntary Supplemental Accident, Cancer and Hospital Insurance Plans
* Prepaid Legal
* Voluntary Life Insurance
* Adoption Assistance
* Pet Discount Program
* Educational Assistance Programs
* Paid Time Off/ 11 Paid Holidays
* And so much More!