Account Manager/Client Experience

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Job description

FrankCrum is a Top Workplace!
FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

The Role Youll Play to Create Success
We are excited to announce our search for a full-time Account Manager. In this role, you will have the opportunity to impact the FrankCrum business everyday by this position is to support sales and client retention through excellent cusomer service. The Account Manager role is intended to serve as the primary contact for all matters outside of payroll, and resolving issues and concerns submitted by internal and external customers.

1. Provides excellent customer service by taking inbound correspondence, calls and emails from clients and brokers, and responds appropriately to ensure satisfaction.
2. Builds and maintains a client relationship to help improve client rapport, client experience and satisfaction.
3. Facilitates client requests with internal departments and ensures the request is completed timely and to the clients satisfaction.
4. Supports clients and internal teams with use of our technology platforms.
5. Project manage complex accounts to ensure all their needs are met.
6. Manage and facilitate conflict resolution with our clients, brokers, and internal team members.
7. Reviews and follows up on client cases daily.
8. Works with clients, brokers, and other departments to provide superior customer service and retain accounts.
9. Records case notes in case management software (Netwise).
10. Processes statistical data regarding operational transactions.

Keys to success in this position include two (2) years of related customer service experience, high school education or equivalent, Excellent customer service skills, comprehensive written and communication skills, and detailed-oriented with the ability to multi-task in a dynamic environment. Knowledge of the PEO structure a plus.

Our Competitive Benefits
Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including

• Health Insurance is $0 paycheck cost for employee's coverage and only $150/month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement up to $5,250 tax free per calendar year
• PTO cash out
• Tickets at Work and access to the Corporate America Family Credit Union
• Employee and client referral bonus program
• Paid volunteer time

Whats Special About FrankCrum
FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This family of employer solutions employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Caf, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our clients day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Requirements:
Keys to success in this position include two (2) years of related customer service experience, high school education or equivalent, Excellent customer service skills, comprehensive written and communication skills, and detailed-oriented with the ability to multi-task in a dynamic environment. Knowledge of the PEO structure.