Collector - $15.00+/Hour FT- Tues-Thurs 10am-6:15pm/Fri& Sat 9am-5:15pm

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Job description

About:
Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.

Macy's Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there's an opportunity for you to shine at Macy's Credit and Customer Service.

Benefits include weekly base pay plus the opportunity to earn a quarterly company incentive. Additional opportunity to earn $1 per hour premium pay for all hours worked on the weekends and after 6 pm on weekdays. 20% discount on most Macy's merchandise.

Training Starts: January 11th, 2022

This is a Work from Home Call center job. You must live within a commutable distance to our Macy's Westshore store.

Overview:

Responsible for handling the collection activity on incoming and outgoing calls regarding past due accounts; performing investigative work to locate customer contact information; entering appropriate call results in accordance with policy and procedures; performing other duties as assigned.

Essential Functions:

Receive and/or make telephone calls with customers on past due accounts.

Communicate with other departments within MCCS to research customer past due accounts.

Assist with on-the-job training of new associates and cross training.

Regular, dependable attendance and punctuality.

Qualifications

Education/Experience:

High school diploma or general education degree (GED) required.

One to six months of related experience and/or training preferred.

Communication Skills:

Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals.

Write routine reports and correspondence.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Compute rate, ratio, and percent.

Reasoning Ability:

Ability to carry out instructions furnished in written, oral, or diagram form.

Solve problems involving several concrete variables in standardized situations.

Physical Demands:

Regularly required to sit, talk, hear, reach with hands and arms, and use hands to finger, handle, and feel.

Requires close vision.

Other Skills:

Excellent negotiation skills

Ability to provide outstanding customer service to external and internal customers on a consistent basis.

Computer navigation and keyboarding skills.

Ability to type 40 wpm.

Work Hours:

Ability to work a flexible schedule based on department and Company needs.

This job description is not all-inclusive, and Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company's obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company's obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company's obligations under PC Ch. 9-3500 here.