Collector I

---

Job description

JOB SUMMARY

Responsible for working with assigned Franchises by notifying or locating customers with delinquent accounts and attempting to secure payment. Coordinate all collections efforts to include customer service, handling escalated calls and providing problem-solving assistance, maintain detailed records, and communicate with both Corporate and Franchise locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Contact delinquent account customers; document the status of customer and the collection efforts
Confers with customer by telephone in attempt to determine reason for overdue payment
Mail form letters to customers to encourage payment of delinquent accounts
Ensures auction and collection procedures are in compliance with Federal and State Lien Laws and consistent with our standards
Review final pick-up and redelivery customers on day calendar report, recommend necessary action
Review Accounts Receivable aging and perform necessary collection activities
Submit semi-monthly aging report with collection notes to supervisor and respective Franchisee
Process credit card or ACH payments
Place customers in auction status and provide the finalized list to the Auctions team
Submit recommendation for closed accounts with outstanding balances for potential write off to bad debt
Review bankruptcy documentation for any customer who may file bankruptcy
May perform other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

Typically reports to Management. Direct supervisor job title(s) typically include: Mgr - AR Collections
Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)
Job Requirements

JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s)

SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions
DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards
DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority
TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals; Able to be proactive and demonstrate readiness and ability to initiate action; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision
ACT WITH INTEGRITY: Able to demonstrate uncompromising adherence to ethical principles; Able to demonstrate honesty in all actions; Able to admit and correct mistakes promptly; Able to assume full responsibility and accountability for own actions
LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view
WRITE PROFICIENTLY: Able to convey information clearly and effectively through both formal and informal documents; Able to write in a well-organized and concise, yet complete, format; Able to use vocabulary appropriate for the audience; Able to constructively review and edit the written work of others
BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor
PROFICIENT COMPUTER USER: Able to keyboard, navigate a desktop, type, perform data entry and use required software applications to produce basic correspondence, electronic communication, presentations and maintain spreadsheets and databases. Able to operate general office equipment including company telephone system

JOB QUALIFICATIONS: Education & Experience Requirements

Bachelor's degree (B. A.) or 0-2 years experience
Possess math skills sufficient to perform required duties
Or an equivalent combination of education, training or experience

PHYSICAL REQUIREMENTS

Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift boxes weighing up to 50 lbs.
Ability to hear and verbally communicate using a telephone handset and/or connected headset device

WORKING CONDITIONS

Regular business hours. Some additional hours may be required.
Travel requirements: Negligible
Climate-controlled office environment during normal business hours.
Regular attendance and punctuality required
May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to:

• Ask your direct supervisor for an explanation of anything you do not understand.
• Attend Orientation class and any required training sessions.
• Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR.
• Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.