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Customer Service Representative - Commercial

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PODS

2021-12-03 11:30:03

Job location Clearwater, Florida, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

JOB SUMMARYThe Specialist - Commercial Service is responsible for making/receiving telephone calls and receiving/sending emails to deliver 100% customer satisfaction to PODS' commercial customers. This is accomplished by answer incoming calls promptly after completing the previous call, providing customer support and referring more complex issues and lead opportunities to field sales staff. The Specialist - Commercial Service will also be responsible for initiating new and following up on open Incident Reports created by escalated situations. This role will also ensure that information regarding delivery, pick up, redelivery and final pick up of containers is accurate and completed in a timely manner.ESSENTIAL DUTIES AND RESPONSIBILITIESPerform daily duties involving the operation of a sophisticated phone system and proprietary software programMaintain high phone adherence to sell to and service commercial customersSolve complex customer service issuesAddress customer needs from the initial delivery to the scheduling of final pick up of containersInitiate new and follow up on open Incident Reports derived from escalated situationsMaintain a 100% customer satisfaction outlook at all timesMaintain relationships with franchisees and corporate operations staff that is customer and profit-focusedUtilize CRM to update and manage the customer account lifecycleCapture and input information for the scheduling of the initial delivery, pick up, redelivery, and final pick up of all customer's containersMay perform other duties and responsibilities as assignedJob RequirementsJOB QUALIFICATIONS:Education & Experience RequirementsHigh School Diploma or equivalent. Associate degree preferred2-4 years' experience working in a high volume sales call center or three years in a customer service related environmentCollaborative and excellent communication skills

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