IT Systems Administrator

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Job description

Description:

The Systems Administrator will play an integral role in our company's Information Technology Department and have a passion for continuous improvement. This position will primarily; administer, set up, maintain, troubleshoot, and manage the Company's computer inventory. A self-motivated, reliable individual with a keen eye for detail is essential in this position. This hands-on position reports to the Director of Infrastructure and Technical Operations and is in our Clearwater, FL office.

*****This is not a remote position*****
e-TeleQuote is a fully vaccinated workplace

Essential Duties and Responsibilities:

Network Duties and Responsibilities:

· Learns the network environment and the management/implementation of protocols.

· Works to ensure the network is working effectively and is properly maintained.

· Learns to performs network troubleshooting to isolate and diagnose common network problems.

· Will help provide users with network technical support. Respond to the needs and questions of users concerning their access of resources on the network.

Desktop/Server Duties and Responsibilities:

· Perform new user hardware setup. Perform delivery, physical setup, installation, troubleshooting and repair of all hardware and software.

· Install, repair, and maintain various software and hardware. Conduct maintenance on computers, printers, routers, and smartphones.

· Handle service requests assigned and performed within the agreed targets.

· Verify the correct information in the ticketing system has been entered in sufficient detail.

• Conduct hardware relocation and reclaims.

· Receive new computer hardware from vendors and enter new hardware inventory to an asset management database. Maintain IT asset database, update delivery schedules as needed and properly dispose of equipment.

· Handle all shipping/receiving of field computer equipment for onboarding and offboarding activity.

· Assist with computer rollouts, technology refresh and software upgrades.

• Perform other duties, as assigned.

. Requirements:

Education and/or Work Experience

• HS Diploma required

• Bachelor's Degree a plus and/or enrolled in a 2- or 4-year degree program, preferred

• 1+ years of relevant experience, required

• 2+ years working with computers and understanding basics of IT, required

Qualification/Skill Requirements:

· MS-Windows 10 Pro, required

· MS-Office (Outlook, Word, Excel), required

· Basic network troubleshooting, required

· Basic computer and peripheral troubleshooting, required

· Excellent English language communication (written and verbal), required

· Active Directory account adds/moves/changes, required

· Manage Engine Service Desk and Asset inventory modules, required

· Manage Engine Desktop Central, required

· Network printer troubleshooting, required

· Communicate and interface with all levels of management, required

· Operate effectively in a team environment with both technical and non-technical team members, required

· Anticipate, identify, and resolve problems, required

· Operate with minimal supervision, required

· Maintain professional demeanor under stress, required

Physical Requirements:

· Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standard.

· While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, reach with hands/arms and lift and carry up to 50 lbs.

· The employee is frequently required to stand, sit, kneel, talk, and hear.

EOE AA/M/F/Vet/Disability

PI