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Desktop Support Specialist

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Insight Global

2021-12-03 09:58:16

Job location Dania, Florida, United States

Job type: fulltime

Job industry: Banking & Financial Services

Job description

Required Skills and Experience:

3-5 years of Help Desk and/or Desktop Support experience ideally in large organization (1,000+ staff)

Imaging experience

Windows 10 troubleshooting and diagnostics

Strong application troubleshooting (Outlook, Office 365, etc.)

Networking troubleshooting (network connection diagnostics, VPN)

Active Directory

IE & Chrome troubleshooting

Excellent written and verbal communication

Preferred Skills and Experience:

Mobile phone/Cisco Handset support experience

Experience supporting MAC

ISP Experience (troubleshooting with Comcast, Spectrum, AT&T, etc.)

Day-to-Day:

A company in Sunrise, FL is looking for a Desktop Support Technician to join its Home-based Servicing team. The role of this technician will primarily be to image and deploy laptops and virtual kits to remote employees across the country. Since they will be supporting remote workers, the majority of the tickets will be focused around network connectivity, access controls, and or software/application issues. If an internal employee is having connectivity issues, this Technician will troubleshoot them to determine if it's end-user errors, VPN issues, or if it's an issue with the employee's internet service provider (ISP). If the issue is with the ISP, the Engineer will be responsible for contacting the appropriate person from that company to continue to troubleshoot and resolve the network issue. They will also provide support surrounding AD issues. This is an onsite position as it is an essential business to the company.

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