Human Resources Manager

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Job description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. .

Location

Employment Status

Full-Time

Overview

The Training Manager is responsible for improving the skill set and productivity of the organization's associates. This position assesses company-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for associates. This position actively searches, creatively designs, implements and facilitates effective methods to educate, enhance performance and recognize performance. This person will focus on workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel's needs by identifying and implementing learning and performance improvement strategies that support the hotel's strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Responsibilities

* Conducts annual training and development needs assessment.
* Deliver all Hotel training programs, including new hire orientation, train the trainer, customer service standards.
* Deliver and ensure compliance with all training required by both state and federal laws.
* Work with department heads, managers to ensure on the job training, and new hire training programs are successful.
* Helps to implement training and development programs and objectives.
* Creates and /or develops effective training manuals and SOP's for each operational department of the hotel.
* Plans, organizes, facilitates and orders supplies for associate development and training events.
* Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure associates have knowledge of training and development events and resources.
* Modifies programs as needed.
* Exemplifies the desired culture and philosophies of the organization.
* Works effectively as a team member with other members of management and the HR staff.
* Manage all communication regarding employee recognition programs, events, etc.

Qualifications

Required Skills/Abilities:

* Excellent verbal and written communication skills.
* Strong presentation skills.
* Adept with a variety of multimedia training platforms and methods.
* Ability to evaluate and research training options and alternatives.
* Ability to design and implement effective training and development.

Education and Experience:

* Bachelors degree in Human Resources, Business Management degree required.
* Two to three years of experience creating and implementing employee development programs within the hospitality industry.
* Two to three years of Hospitality experience in full-service resorts and/hotels.
* Certified Professional in Human Resources (PHR) preferred,
* Bi-lingual is preferred.

For California Applicants Only

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.