Consultant, Salesforce Business Analyst - (Remote/Travel)

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Job description

Title: Consultant, Salesforce Business Analyst - (Remote/Travel)

About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our Salesforce experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their transformation roadmap, accelerate their transition to the new, and enable them to create what matters. Wipro is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, with over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Brief Summary of Role:

Wipro Business Analysts are tasked with facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and supporting implementation work that follows. The BA will elicit current state pain points and uncover gaps in CRM best practices. If staffed as an FSA, the BA will participate in design with the technical team and be responsible for documenting solution options. When appropriate, they will also produce more detailed supporting materials such as business process diagrams, wireframes and other context diagrams.

As a Certified Salesforce Consultant, the Appirio BA should efficiently synthesize both technical and business information and present implementation needs and options confidently. The BA presents complex information equally well to a C-level audience or a developer community. The BA has hands on experience implementing Salesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during the implementation phase.

Key roles and responsibilities include:
• Work with IT and business end users to gather, understand, and define business requirements
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions (Sales cloud)
• Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories
• Complete the configuration for user stories within Salesforce, AppExchange products
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

Education and Required Experience:
• Experience using Salesforce Sales cloud
• Hands on experience configuring Salesforce, including workflows, validation rules, and security controls
• Proven ability leveraging analytical and problem-solving skills in a fast paced environment
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
• Strong presentation, communication (written and verbal) skills, and interpersonal skills
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Demonstrates flexibility and willingness to do what it takes to get the job done
• Drive and desire to learn and grow both technical and functional skill sets
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
• Must have a Bachelor's Degree completed
Preferred Experience and Skills
• Experience leveraging and configuring AppExchange products to develop a solution
• Experience soliciting, gathering, and analyzing user input and requirements
• Experience documenting user stories and creating to-be process flow diagrams
• Experience collaborating with business stakeholders
• Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
• Salesforce Admin Certification and one Consulting Cloud Certification (Sales,Service or Community) - nice to have.

Located and able to work in the U.S. (or Canada) from a home office and able to travel on average of 40% post COVID

NOT ELIGIBLE FOR VISA SPONSORSHIP.

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.