Customer Service Representative

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Job description

Apex Systems, the nation's second largest IT staffing firm, has an immediate opportunity for a Customer Service Representative to join the team of one of our top clients remotely. Please find the details below.

If interested please email your resume and best phone number to Diana McDermott at dmcdermott for consideration

Customer Service Representative Overview

Title: Customer Service Representative

Location: Work from Home (Computer Equipment Provided)

Compensation: 18.00-20.00 per hour depending on experience

Estimated Duration: Six month W2 Contract to hire

Days/Hours: Full-time 40 hours per week

• Must be flexible with schedule to work either 2nd and 3rd shift
• The first week will be training from 8 am to 5 pm EST. Then you will transition to second or third shift depending.
• Second shift: 2:00 pm EST to 10:30 pm EST Monday through Friday
• Third Shift: Overnight! 10:00 pm to 6:30 AM EST

• Must be flexible for a rotating every two weeks to cover the weekend also. An example shift would be Sunday, Monday, Tuesday, Wednesday, Thursday and off on Friday and Saturday.

Principal Duties and Responsibilities:

• Handles all inbound calls, Support emails, and chats along with providing follow-up documentation
• Prioritizes issues based on business requirements
• Assist with any consultations requested between clients and radiologists
• Communicate any Non-Standard Communications to facilities accordingly
• Communicate any addendums to facilities and providers accordingly
• Provide initial issue triage
• Resolve or escalate issues to the appropriate department (ex. IT, Client Solutions, etc.) according to business requirements
• Document all actions in tickets, including customer contacts and resolution
• Resolve or escalate problems and requests according to issue management guidelines
• Maintain good communication to physicians, facilities, and corporate staff
• Take notes of recurring questions or problems that may be resolved by change in policy or procedure; communicate complaint patterns to management team
• Maintain patient confidentiality according to HIPAA guidelines

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good organizational skills
• Communicate and work well in a team environment
• Follow up in a timely manner on open items
• Able to effectively prioritize work on a daily basis

Education/Experience:

• High School Diploma or General Education Degree (GED) and 3 month or more of related experience

Computer Skills:

To perform this job successfully, an individual should have knowledge of:

• Microsoft Office Suite

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or . - provided by Dice