Senior Business Coordinator - Services Strategy & Operations

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Job description

About the role:

The Service Operations Center of Excellence is responsible for ensuring Client retention. The Senior Business Coordinator will be a part of this team and will be responsible for driving retention through high quality Client Engagement plans.

What you will do:

• Drive retention and Net Customer Value Increase (NCVI) by empowering service delivery groups and sales in some of the several initiatives as required:
• Produce effective plans for clients that connect Gartner product offerings to client needs by working with internal stakeholders, thereby displaying value we could provide
• Conceive, build and continuously enhance systems and tool as a Business Product Owner that would enable our Service associates to engage the clients in an operationally effective way
• Streamline processes with stakeholders across initiatives so there is a productivity gain in our initiatives
• Innovate on initiatives that would save time for our Service associates allowing them to call and engage more clients
• Find opportunities to automate content or process and working with IT so it could lead to productivity increase and time savings
• Conduct outside-in and inside-out research and analysis to identify Client's Most Critical Priorities and map them to best of Gartner assets
• Identify opportunities to improve productivity through automation in the outside-in analysis initiative
• Collaborate with Data Science teams to continuously seek and learn new ways to solve problems
• Innovate through analytical methods ways to improve productivity in any of our initiatives while automating to retain/improve quality of recommendations
• Identify opportunities to improve templates for outside-in's by analyzing how Service and Sales leverage what we produce in comparison to what is shared with the client
• Measure impact of the analysis and other initiatives in a quantifiable way, thereby leading to business process improvements and new initiatives for retention uplift or cost savings or time savings.
• Communicate to stakeholders and senior management on updates related to your initiatives

What you'll need:

• Undergraduate degree ideally majoring in Physics, Math, Technology, Computer Science, Business or Economics
• Approximately 4 years of work experience in a top IT related company or management consulting firm with IT client experience is a plus with experience in:
  • Applications Program & Portfolio Management
  • Security & Risk Management
  • Data & Analytics
  • Infrastructure & Operations
  • Sourcing & Vendor Relationships Management
  • Enterprise Architecture
• Specific work experience related to focus on research and building business recommendations a plus

Diversity, inclusion and engagement at Gartner:

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner's career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at - or by sending an email to

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email to .
Job Requisition ID:62033
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