Digital Media Specialist - Cox Media

YOU ARE A COMPASS.
You keep those under your care top of mind and take on the world with a positive attitude. You truly listen to customers or clients and seek to validate, clarify, and identify with them. You dont just solve problems; you take ownership of solutions.

YOU ARE A PERFECTIONIST.
The devil is in the details. The thoroughness and meticulous nature you put into your work set you apart from the rest. You are the one others approach to see if theyre right.

YOU ARE A GIVER.
Your caring nature helps to mediate disputes and allows you to be flexible and receptive to new ideas. The high energy you bring never hides the unique, fearless risk-taker underneath.

Role Summary

The Digital Media Specialist plays a critical role in the coordination, troubleshooting, and processing of digital advertising orders for our clients. This position requires excellent interpersonal and communication skills as they will interact daily with our sales teams, clients, and our Fulfillment and Operations teams. A successful candidate for this role has mastered strict attention to detail, strong critical thinking and problem-solving skills, and the ability to work in a fun, fast-paced, deadline and process-driven environment.

Primary Responsibilities and Essential Functions

• Review incoming orders and create digital IOs
• Accurately submitting all advertising orders using multiple fulfillment processes and systems
• Ensuring creative files and instructions for campaigns are submitted, approved, and corrected if necessary
• Responding to customers questions and requests, and solving order fulfillment-related problems
• Monitoring key business reports including pacing and taking action to engage the sales consultants in modifications, changes, QC orders to ensure accuracy.
• Providing post-campaign details to clients and offering expertise in fulfillment optimization solutions.
• Attending job-related training, with the expectation of ongoing development of skillsets and evolution of responsibilities
• Internal customers are primarily the Sales team but other departments locally and remotely as well. Work is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue. The role has contact with external customers by email or phone and may be requested to attend client meetings or presentations. Assigns work to others with no formal organizational authority.

Minimum

• Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S.-based job. (Reasonable accommodations for medical and religious objections will be considered.)
• 2 or more years of experience preferred in related fields (i.e. customer service, digital advertising support, media sales or digital/advertising marketing environment, etc.)
• Experience using Microsoft Office applications in a work or non-work setting, particularly: Outlook, Excel, PPT
• Excellent skills in adaptability, applied learning, collaboration, customer service orientation, high impact communication, initiating action, problem-solving and troubleshooting, quality orientation, reasoning, self-organizing, and written communication, to work effectively with teams throughout the organization.

Preferred

• AS/AA or Technical Certification or Bachelors degree in related discipline strongly desired
• Previous experience in a digital media environment - Experience in advertising/digital marketing industry desired
• IAB Digital Media Sales Certification (IAB DMSC). Google AdWords Certification. Google Analytics, Google Tag Manager, Facebook, Pixel placement experience a plus.
• Knowledge of DV360 and Amazon.
• Experience as a media buyer or planner, doing advertising agency work, working in a client-side marketing, digital advertising or public relations role, or some combination of these
• Campaign management expertise and multi-screen and campaign optimization preferred. Experience with digital advertising solutions focused on fulfillment tactics.
• PMP Certification or experience with project management or Teamwork platform.