Assistant Director of Cabin Crew (Housekeeping)

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Job description

Position Overview:

The Assistant Director of Cabin Crew Manager is responsible for all duties of the housekeeping operations and cleanliness levels in all areas of the hotel. The Assistant Dir. of Cabin Crew Manager will provide support to the Director of Cabin Crew and lead the department in the absence of the Director. All responsibilities shall be carried out in a timely, accurate, and professional manner, in accordance with YOTEL's core values.

Major Duties & Responsibilities:

• Assign Cabin Crew Members their duties and inspect work for conformance to prescribed standards of cleanliness; set and administer housekeeping schedules.

• Investigate complaints regarding housekeeping service and equipment and takes corrective action.

• Obtain list of Cabins from the PMS system to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventory stock to ensure adequate supplies.

• Conducts weekly inventory of cabin crew supplies.

• Evaluate records to forecast department personnel requirements.

• Prepare reports concerning Cabin occupancy, payroll, and department expenses.

• Examine building to determine need for repairs or replacement of furniture or equipment and makes recommendations to management.

• Establish standards and procedures for work of housekeeping staff.

• Record data regarding work assignments, personnel actions, and timecards, and prepares periodic reports.

• Monitor all VIP rooms, special requests, and guest requests.

• Cabin and public space inspections for both cabin crew attendants, house crew attendants and cabin crew supervisors.

• Maintain regular, professional contact with all other hotel departments such as, Mission control, Sales, Fix it crew, and Hotel Management to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction.

• Make recommendations to improve service and ensure more efficient operation.

• Properly store, secure and issue supplies as needed to meet business demands.

• Adhere to proper key and phone controls.

• Ability to comprehend and follow instructions on Sales Resumes.

• Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

• Conduct daily line-ups and monthly departmental meetings in accordance with Human Resources guidelines.

• Maintain positive Union relations by adhering to guidelines outlined in CBA and educating subordinates on these guidelines.

• Attend all required meetings, including pre-convention and post-convention meetings, leadership meetings.