Manager, Property Claims

---

Job description

Assurant is seeking a Manager, Property & Casualty Claims for the Miami, FL office location.

Are you looking for an opportunity to manage a team of associates focused on making a difference by helping our customers get their lives back in order following a property damage or loss? Do you enjoy a fast-paced, team-oriented environment where we work together to meet our customer's expectations for service? As the Manager, you will be responsible for managing the day-to-day activities of a team of claim adjusters within the P&C Claims department. Your team will be responsible for the investigation of insurance claims based on coverage, appraisal results, and verifiable damage. Successful P&C Claims Managers effectively lead, manage, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed. We offer a management career path and individual coaching and development in a professional and friendly work environment. We have company-subsidized group benefit plans (including health insurance eligibility on the first day of employment), stock purchase plan, and many additional benefits.

Position is Hybrid-Primarily virtual -Role requires a mix off on-site and virtual work (primarily performs work virtually).

***This position is not limited to one business unit; therefore, the scope of responsibility will be dependent on the needs and requirements of the specific business unit.***

Must have a P&C Adjuster license or be willing to obtain one within 30 days. Time for training and any applicable cost/fees will be provided.

Primary Responsibilities:

• Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.

• Communicate, evaluate, and reinforce productivity standards and performance expectations.

• Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity, and superior quality.

• Assist in training processes and procedures and developing employees.

• Participate in establishing/defining short- and long- term goals and plans for the work group.

• Ensure complete and sound claim settlements, legal reviews, and investigations when necessary.

• Resolve non-routine and escalated customer calls.
  Research and respond to customer complaints, take appropriate action, and ensure follow up communications occur.

• Monitor quality assurance program and conduct monthly call reviews with team members. Identify trends and provide appropriate direction.

• Build and maintain effective internal and external working relationships.

• Request information and/or provide updates as needed. Meet with clients and/or TPAs as appropriate.

• Handle other duties and projects as requested based on business needs.

• Maintain and increase skills and knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.

Basic Qualifications

• Bachelor's degree

• Minimum of 3 years of experience working in the claims process in a P&C environment

• Minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees

• Basic office computer skills and experience with Microsoft Office

• P&C Adjuster license or ability to obtain within 30 days

Preferred Qualifications

• Excellent verbal and written communications skills

• Familiarity with the P&C claims process from beginning to end

• Proven ability to work in a fast-paced environment meeting client service standards and production goals

• Detail oriented with a commitment to excellence

• Ability to think creatively and make appropriate decisions

• Bilingual a plus

Assurant is a global provider of lifestyle and housing solutions that help leading brands grow revenue, manage risk and deliver a great experience for their customers. We protect, connect, and support over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.

For more information, please visit