Resale Coordinator REQ NUM 41198

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Job description

Full-Time

Job Summary

Perform duties to process and deliver all Estoppels/Planned Unit Development (PUD) certificates as it relates to Accounts Receivable, within the limits of standard or accepted practice. Process updates, charges and payments for ownership changes.

Essential Duties & Responsibilities

Review, manage and monitor workflow queues within the approved systems relating to Estoppels/ Mortgage PUD certificates.
Work with the property teams on PUD questions that have not been updated or completed in order to complete accurate questionnaires.
Process all manual Mortgage PUD orders and ensure the accuracy of lender forms.
Process ownership and address changes as notifications of closings are received. Submit new resident mailings/coupons when notification of closings is received.
Process charges and post payments related to closings per the closing documentation and association requirements. Prepare check requests when funds need to be moved.
Meet department SLAs and deliver products within the time frame specified within each order. Ensure accuracy of the product delivered through review and communication to both the field and client.
Research and respond to customer inquiries in a professional and timely manner.
Maintain and process records relating to property turnovers and set-up the system platform.
Assist in the sorting and distribution of department mail using approved guidelines. Maintain FirstService Residential documents and forms relating to the Resale Package.
Communicate inefficiencies, issues, or improvements necessary to management. Assist with any necessary training as requested.

Additional Duties & Responsibilities

Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

No supervisory responsibility.

Education & Experience

Associate degree in Accounting/Business or related field from an accredited college or university or three to five years of related experience; or equivalent combination of education and industry experience. Bachelor's Degree in Accounting/Business preferred.

Knowledge, Skills & Proficiencies

Strong organization, motivation and interpersonal skills.
Critical thinking, complex problem solving, judgment and decision-making abilities.
Strong verbal and written communication skills.
Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.
Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet design and maintenance, navigating in databases, creating presentations, record keeping and researching the Internet.
Strong presentation skills.
Ability to work with sensitive or confidential information.
Ability to meet deadlines and work well under pressure.
Ability to work well in a team environment as well as independently and be self-driven.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Physical Requirements/Working Environment

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 10 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

Work involves no or minimal travel.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.