Resident Collections Associate

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Job description

*_Job Summary_*

Perform duties to manage a portfolio of communities and their related collections process in accordance with the associations bylaws and established SOPs.

*_Essential Duties & Responsibilities_*

1. Perform a comprehensive review of aging reports relating to delinquent accounts and assess late fees based on the community bylaws and company standard operating procedures.

2. Prepare collection packages and correspondence for Attorneys per the direction of the Board of Directors.

3. Research inquiries and/or accounts as requested by managers, homeowners and/or associates from the Financial Reporting team then make the necessary entries/adjustments.

4. Run, suspend, and/or add/remove late fees, prepare reminder notices, collection and demand letters.

5. Review corresponding charges and reconcile accounts in accordance with established SOPs.

6. Adhere to quality assurance practices including tracking progress monthly.

7. Prepare transfer checks to correct account balances based on delinquent, prepaid charge code reconciliation and ensure timely clean up.

8. Maintain ticklers on associations profile, such as attorney information, collections policies, etc.

9. Manage and maintain Dashboard for assigned properties as it relates to collections. Populate required information in system and update late fee schedule.

10. Review attorney status reports for a portfolio of communities.

11. Work closely with the Community Association Manager to ensure billing and collection efforts are completed in a timely manner. Assist CAMs with A/R issues/inquires and ensure they are resolved in a timely manner.

12. Notify A/R management of any practices that fall outside the standard operating procedures.

13. Miscellaneous tasks such as posting checks, researching missing items, filing etc.

*_Additional Duties & Responsibilities_*

1. Conduct business at all times with the highest standards of personal, professional and ethical conduct.

2. Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

3. May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

4. Ensure all safety precautions are followed while performing the work.

5. Follow all policies and Standard Operating Procedures as instructed by Management.

6. Perform any range of special projects, tasks and other related duties as assigned.

*_Supervisory Responsibility _*

No supervisory responsibility.

*_Education & Experience_*

Associate's Degree in Accounting/Business or related field from an accredited college or university, and one to three years of Accounts Receivable/Collections experience; or equivalent combination of education and industry experience.

*_Knowledge, Skills & Proficiencies _*

· Strong verbal and written communication skills.

· Detail oriented and strong organizational and multi-tasking skills.

· Working knowledge in Microsoft Office with strong proficiency in Excel and Word.

· Ability to work with sensitive or confidential information.

· Ability to meet deadlines and work well under pressure.

· Ability to work in a team environment as well as independently and be self-driven

· Critical thinking, problem solving, judgment and decision-making skills.

*_Tools & Equipment Used_*

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

*_Physical Requirements/Working Environment_*

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 10 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*_Travel _*

Work involves no or minimal travel.

*_Disclaimer_*

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Experience:
* Collections: 1 year (Required)
* Accounts Receivable: 1 year (Required)

Education:
* Associate (Required)

Work authorization:
* United States (Required)

Work Location:
* One location

Benefits:
* Health insurance
* Vision insurance
* Dental insurance
* Paid time off

Paid Training:
* Yes

Schedule:
* Monday to Friday