Center Manager

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Job description

SUMMARY

To manage and supervise the operational and administrative functions, activities, and projects of a clinical care delivery center. Responsibilities include the managing, planning and coordinating of the operations of the clinic to include: Supervising all clinic and office staff, collecting of co-pays or balances due, monitoring delivery of patient services, providing excellent customer service and acting as liaison with patients, businesses, hospitals and physicians.

QUALIFICATIONS/EDUCATION

• High school graduate or equivalent.

• Bi-lingual English/Spanish preferred; must be able to read, write and speak English.

• Minimum 3-5 years' leadership experience in healthcare setting

• Knowledge of standard methods, practices, tools and equipment of the janitorial and handiwork service.

• Knowledge of occupational hazards and safety rules.

• Knowledge of the proper use of chemicals, fertilizers and cleaning solutions.

• Basic computer knowledge; MS Word and MS Excel, internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

• Strong people skill; independent decision making and customer service oriented.

CERTIFICATIONS/LICENSES

• None

ABILITIES/SKILLS

• Basic computer skills to be able to recognize and understand our appointment system.

• Excellent communication, Customer Service and telephone skills.

• Excellent public speaking, written and oral communication skills.

• Cheerful, pleasant, knowledgeable and professional demeanor, must always display a smile.

• Strong organizational skills and ability to multi-task effectively.

• Detail oriented and able to work efficiently in a stressful environment.

• Strong sense of teamwork and be able to manage high volume of interpersonal relationships with tact and diplomacy.

• Must be able to work independently and relate well with all levels of individuals within the organization.

• Able to respect and maintain patient confidentiality at all times.

• Must be able to follow policies and procedures and work flexible schedule and location.

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and review

• Must be able to travel from center to center daily

• Must be able to meet consistent deadlines

• Implements and creates service excellence trainings in patient care

• Must be able to provide feedback to regional and center coordinators

• Assists in resolving real-time patient concerns

• Able to work effectively with other employees, patients and external parties

• Works well under stressful conditions

SUPERVISORY RESPONSIBILITIES

• Supervises center for compliance with licensing, OSHA, HIPAA, state and federal regulations.

• Monitors and oversees the oversees patient engagement.

• Supervises center staff.

• Reports malfunction of equipment and safety issues.

• Assures center compliance of HIPAA laws are met.

• Counsels, disciplines and performs evaluations to identify cause and issues to work on resolving problems.

• Provides reports to management as needed.

• Reviews and approves staff payroll for facilities and call center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises patient flow.

• Ensures that all state and federal regulations governing the management and release of health information are met.

• Monitoring delivery of patient services to include reviewing physician activity data and forecast and prepare for all changes needed or impacted by patient load and billing/collecting procedures.

• Maintaining office compliance with all government and state regulations and policies.

• Maintaining all required operational state and government licenses up-to-date.

• Supervises and directs all clinic staff to ensure that the center operates in an efficient manner and that the patients receive high quality customer service.

• Must be able to reconcile Petty Cash.

• Assist Administration in supervising staff.

• Communicates observations of patient's status to physician.

• Monitors medical and office to ensure proper function, inspection and expiration date of service.

• Reports malfunction of medical equipment and safety issues to administration if unable to find resolution.

• Complies with Infection Control and OSHA Regulations (biomedical waste, handling and disposal) for the practice as per

regulations.

• Monitors that clinical staff stores drug samples appropriately and that expired medications are removed and disposed of accordingly.

• Takes appropriate action to maintain a safe environment.

• Perform other duties as assigned by supervisor.

• Prepare center productivity reports (metrics) on a weekly basis and submitting these in a timely manner as required by Administration.

• Participating in HEDIS, STAR, MRA and other quality measure activities.

• Monitoring of staff time to control unnecessary staff overtime and monitoring time productivity.

• Reviews and approves employee time sheets.

• Responsible for inventory control of both medical and office supplies.

• Recommends changes that will increase productivity and improve delivery of medical and customer services.

• Participates in center activities in order to promote center growth.

• Performs other duties as assigned.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location