Please scroll down, To apply

Customer Service

hiring now

Donovan Heat & Air, LLC

2021-12-03 07:34:17

Job location Jacksonville Beach, Florida, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

*** This is a remote position. Working hours: Sun - Thurs 2:00 pm - 10:00pm. Local candidates only please! ***

Do you have customer service experience? Do you enjoy helping others and thrive in a fast-paced environment? Come join Donovan Heat & Air, a family owned and operated company with over 30 years commitment to customer and employee satisfaction!

Donovan Heat & Air, one of Jacksonville's largest HVAC businesses, is looking for a skilled, enthusiastic, and experienced Customer Service Representative! The CSR is responsible for providing exceptional customer service to existing and potential new customers.

Upon hire, you will enjoy:

  • Competitive pay and earning potential including commission and bonus
  • Medical, Dental, and Vision insurance (after 30 days)
  • 401K with company match
  • Paid holidays and vacation
  • Company paid Life Insurance (1x annual salary)
  • Ongoing training, support, and coaching

Responsibilities as Customer Service Representative:

  • Drive top performance by making outbound calls to existing clients, booking appointments at a high conversion rate
  • Give remarkable service by receiving a high volume of inbound calls, and using a solutions-based approach to solve customer needs
  • Effectively use critical thinking skills to solve problems for customers while consistently using the best judgement to determine the best solution
  • Resolve escalated customer concerns and find solutions that will create lasting relationships with the customers
  • Effectively summarize and relay information received; enter accurate and detailed records of customer interactions and actions taken
  • Use computerized system (Service Titan) to track, gather information and/or troubleshoot
  • Promote new and/or additional services or products when applicable
  • Communicate with customers, filed personnel, and colleagues via phone and Outlook
  • Achieve productivity standards and goals set by the company while maintaining high quality calls and expected call flows and scripts
  • Performs all other duties and tasks as assigned by manager

Job Requirements:

  • High School Diploma or GED
  • Excellent communication skills
  • Exceptional phone and interpersonal skills
  • Exceptional written and verbal communication skills
  • Strong organizational skills - avoids things slipping through the cracks
  • Strong time-management skills - able to manage multiple tasks with deadlines
  • Customer service and/or dispatching experience in HVAC or related industry a plus
  • Basic computer proficiency, particularly Microsoft applications

Inform a friend!

Top