Business Systems Analyst IV

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Job description

Location(s)
Jacksonville FL

Details

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper is seeking a bi-lingual (English/Spanish) Business Systems Analyst to join our Document Services team in our Jacksonville, FL office. In this role you will solve complex, cross organizational business opportunities by using your experience in analyzing requirements; designing technical solutions and recommending system controls and procedures. Use your communication, meeting facilitation, analysis and problem-solving skills to understand and respond to user needs in rapidly changing business environments. This role is responsible for identifying change needs, assessing the impact of the changes, capturing and documenting requirements and ensuring that those requirements are delivered on-time and with quality. For your projects you will be involved throughout the software development lifecycle (e.g., initial concept through testing to final implementation and post production support) while supporting the business through the implementation process. You will be a key change facilitator within the organization to deliver effective solutions which provide tangible business benefits. This position will be focused on insurance forms production for the P&C enterprise as well as claims documents, esignature documents, etc. Prefer experience in forms authoring for highly regulated insurance industry.

Responsibilities

• Performing complex business and systems analysis in very diverse systems.
• Ability to navigate large organizations effectively and work with others in other locations effectively
• Coordinates the analysis of change requests and sets meetings to determine the business requirements
• Tests changes against new business requirements and a regression suite.
• Participates in the testing, debugging and implementation of changes
• Develops and maintains documentation regarding data flows and controls
• Makes recommendations to improve company and department effectiveness and efficiency
• Communicates with other departments and various levels of management
• Some travel may be involved

Qualifications

• 5+ years of business system analyst experience required
• Proper and Casualty insurance industry experience is preferred
• Strong testing and production support background is needed
• Knowledge of forms authoring tools is a plus
• Extra-ordinary attention to detail with a focus on high quality is required.
• Ability to work in a fast paced environment.
• Must be proficient in Spanish and English.
• Must have strong written and verbal communication skills to interact with vendors, senior business partners, business support and other IT associates.
• Must possess the intangibles needed to be a leader no matter the setting (project teams, remote teams, local teams, etc.).
• Must be proficient with business analysis - including creation of workflows, documenting of use cases and business requirements documentation, test cases and data analysis.
• Requires strong design experience - including functional requirements documentation, test cases, requirements coverage
• Technical Skills - proficiency with ALM and SQL a plus. Ability to triage issues that involve reading use of XML.
• Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

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