CONTRACT: Customer Service Representative I

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Job description

CONTRACT: Customer Service Representative I in Jacksonville, Florida
Posted 10/27/21

CONTRACT OPPORTUNITY FOR A CUSTOMER SERVICE REPRESENTATIVE in JACKSONVILLE, FLORIDA. THIS IS A W-2 NON-EXEMPT POSITION.

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

• Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
• Named one of the top three fastest-growing banking brands in the U.S. in 2020.
• Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.

WHAT THEY OFFER YOU:

• Fast paced, highly collaborative, teamwork-oriented environment
• Make an immediate impact in this high visibility role
• Ability to drive change within the organization with a focus on advancement in technology and programs
• Top-notch leadership committed to developing people

WHY THIS ROLE IS IMPORTANT The Customer Service Representative will work in a fast-paced environment where they will be multi-tasking-- every day will bring something different. This role will also work in a diverse team environment and receive monthly coaching to ensure success in this role.

THE BACKGROUND THAT FITS Principal Expectations:

• Work with customers both directly in a phone-based environment and indirectly through research and letter fulfillment to resolve account issues or concerns
• Complete account analysis, and handle monetary transactions
• Responsible for following regulatory guideline and internal service level agreements in a timely fashion
• Work in a fast-paced environment that will involve multi-tasking, so every day can bring something different
• Deliver world class customer service by establishing rapport and presenting a positive, friendly attitude.

Mandatory Skills:

• Critical thinking skills to problem solve and help your customer
• Think independently and work in a fast-paced environment on various complex tasks, reports, or assignments
• Adaptable to versatile changes within different work groups
• A dedication to delivering exceptional customer service - you are a helper
• People-focused: committed to teamwork, resolving conflicts productively, and developing long-term solutions and relationships
• You bring a strong work ethic and sense of urgency to complete objectives
• Prior experience in customer service, financial services or similar industry preferred
• High School diploma or equivalent required - Associate or Bachelor's degree in business-related discipline preferred

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