HR Business Partner (HRBP)

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Job description

Human Resources Business Partner

The role of Human Resources Business Partner is to serve as a single point of contact to our internal clients and liaison to our HR team and provide coaching and counseling to employees and their managers and recommend HR solutions that will enable them to achieve their business goals. The Business Partner will also provide high-level support in the administration of human resources processes.

The HRBP serves as a consultant to management on Human Resource related issues. The successful HRBP will act as an employee champion and change agent. Reporting into the Sr. HRBP, the HRBP assesses and anticipates HR-related needs, seeks to develop integrated solutions, and formulates partnerships across the HR function to deliver value added service to management and employees that reflect the business objectives of the organization.

ESSENTIAL FUNCTIONS:

• Act as a coach and counselor to employees and managers and offer creative win-win solutions to all employee issues
• Promote HR projects and initiatives, such as performance and talent management, training & development, compensation management, recruiting practices and HRIS analytics to internal clients and obtain their buy-in
• Provide immediate communication and feedback on all HR processes, procedures and initiatives to ensure that all parties have the information
• Conduct investigations when appropriate and maintain supporting documentation
• Ensure that all HR processes and managers are in full compliance with applicable state and federal employment laws
• Ensure that internal client requests and issues are connected with the appropriate HR solutions team (recruiting, benefits, payroll, HRIS, etc.) and provide follow-up to ensure satisfactory customer resolution
• Maintain awareness of developing trends that impact the Business Units or departments including turnover and exit interview data, employee complaint patterns, recruiting challenges and external drivers and recommend and facilitate solutions
• Collect all job requisitions, salary and job change request forms and review for completion, accuracy and proper approvals. Ensure that forms are routed to the appropriate HR team for action and/or prepare and process changes into HRIS. If necessary, coordinate and attend meetings between managers and HR teams to discuss any concerns or issues

ADDITIONAL RESPONSIBILITIES:

• Facilitate corporate communication and rollout initiatives
• Coordinate company functions such as town halls, etc
• Conduct Handbook overview and regulatory requirements in new hire orientation
• Identify training needs and recommend solutions
• Coordinate workstation assessments to ensure proper ergonomic set up
• Assist with Schedule sexual harassment training for employees and management (CA only)
• Maintain employee personnel files
• Conduct exit interviews
• Worker Compensation first injury report
• Initiate FMLA and STD paperwork
• OSHA form 300
• Assist with other duties as assigned

KNOWLEDGE/SKILLS/ABILITIES and OTHER CHARACTERISTICS:

• Ability to solve difficult problems in imaginative and practical ways
• Communication skills: listening, verbal and written
• Knowledge of employment law and management of complex employment relation issues
• Ability to be flexible and evolve as the business evolves
• Ability to partner and coach and build credibility with senior leaders

EDUCATION/WORK EXPERIENCE:

• Bachelor's Degree or 5 years of related work experience
• Five years' experience within Call Center Operations plus demonstrated leadership ability may be substituted for direct HR experience
• PHR or willingness to obtain PHR required
• Demonstrated experience providing creative solutions

PHYSICAL/EMOTIONAL DEMANDS AND WORK ENVIRONMENTS:

• For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear
• For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear
• The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height)
• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
• The work environment utilizes florescent lighting; noise level is moderate
• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload
• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position
• Please be advised the job description is subject to change at any time