Manager, Credit Bureau Reporting

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Job description

Position Description

• THIS POSITION CAN SIT REMOTELY**
  

The CBR Manager is responsible for the oversight and management of the credit bureau reporting support team. The CBR Support Team consists of Quality Assurance, Code Cross testing, Service Transfers, Bureau Reject reporting, Exception/Control reporting, 3 rd level dispute support, and additional miscellaneous processes and projects. The CBR Manager may also address issues, conduct root cause analysis and execute on plans for resolution of data discrepancies, working with peers and various lines of business and levels of management.

Essential Job Functions (include But Are Not Limited To)

• Daily management of all processes
• Weekly/monthly/quarterly trending and forecasting
• Assist with audits, escalations
• Quality Assurance Management
• Employee coaching, mentoring and training
• Assist in developing reports as needed, interrogate data to ensure accuracy and take action to resolve exceptions.
• Responsible for working with other business units to ensure accuracy of data reported
• Apply math skills to analyze data
• Work closely with the disputes teams leaders for support needs
• Establish and foster a work culture at all levels within the operation which is positive, collaborative, respectful, optimistic, and capable of driving long term operational sustainability.
• Work with management to develop and implement new or revised processes and procedures to realize efficiencies.
  

Other Related Duties

Performs other related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education And/or Experience

5+ years mortgage servicing experience (across multiple departments is desired).

4+ years management experience in mortgage servicing arena required (Default and/or credit reporting desired)

Credit Bureau reporting, (mortgage servicing) background a plus

3+ years Default mortgage servicing required

Excel (Pivot Tables, VLOOKUP's, And Other Excel Functions)

Familiar in criteria building and report creation.

Must be a team player with strong attention to detail and able to work independently

Excellent critical thinking & problem solving

Strong attention to detail, analytical thinking

Fast learner, able to embrace new ideas and thrive in a fast-paced environment

Language Skills Ability to write report requests, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients & customers.

Mathematical Skills

Basic mathematical skills

Reasoning Ability

Ability to carry out detailed written and/or verbal instructions. Ability to solve problems involving concrete variables in standardized situations. Ability to define problems collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employer's Rights

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

#CB

Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID 2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans