Salesforce Developer

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Job description

Job Summary

The Sr. Salesforce Developer/Administrator will participate in the definition, implementation and support of company's Customer Agent service center platform. The Developer/Admin will work closely with project leads, organizational units, and subject matter experts to identify, configure, deploy, and maintain business processes. The candidate should have a demonstrated background in Salesforce Development and Administration with a specialization in Service Cloud. The candidate will be an excellent communicator and deem themselves as an all-star functional Salesforce expert.

Essential Functions

• Build integration processes using API/ web services and third-party integration tools
• Handle administrative Salesforce functions including but not limited to, user management, security, configuration and customization, workflow and approval management, process builder, custom views, dashboards, reports, AppExchange, data management, audits and manage various environments
• Develop programs, and procedures necessary to integrate and/or implement the requirements.
• Administers and advises on the design, installation, configuration, maintenance, and upgrades of a Salesforce platform for an organization.
• Collaborate with the other Salesforce application administrators, developers, and IT team members to solution business requests and absorb product and technical capabilities
• Lead the analysis of business problems and make recommendations on solutions
• Consult and liaise with stakeholders to gather and confirm business requirements
• Partner with stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
• Provide expert support to key stakeholders in managing system and process changes
• Utilize and champion agile techniques to deliver on competing requirements
• Represent the IT team in the execution of test plans, ensuring quality software delivery, and partner with stakeholders to confirm the implementation aligns with the business need
• Coordinate release documentation and communication
• Provide ongoing application support, including change management, incident resolution, enhancements requests, and general end-user support
• Develop an in-depth understanding of the architecture of company's enterprise ecosystem and core systems, including the functions and relationships of various subsystems, modules, and underlying data models
• Works with other Salesforce administrators and Developers

Experience and Education

• Bachelor's Degree in Computer Science, software engineering, or a closely related field or equivalent experience required
• A minimum of five years of experience in systems design, analysis, and programming with 3 years working on the Salesforce Service Cloud platform
• Understanding of and detailed expertise with, Salesforce architecture, API capabilities, and constraints of the Salesforce Service Cloud application coupled with a good knowledge of business processes
• Experience working with large data sets and complex security requirements.
• Experience in creating business cases for technology-related solutions
• Ability to build and maintain effective working relationships with stakeholders
• Detailed experience using Service Cloud related business processes like Case Management, Knowledge, CTI/Voice Integrations, custom designing Communities, Omni channel case distribution, Lightning App/Page Management, Salesforce chat and Distributed Marketing
• Experience with Salesforce APIs, APEX, triggers, batch Apex, Lightning, Visualforce, reports, and dashboards
• Proven experience in best practice for Salesforce deployments, working with change sets and deployment tools such as Microsoft DevOps and/or GearSet
• Proven experience working with multiple development teams working on different Salesforce initiatives at the same time
• Demonstrated ability to accurately estimate work and complete within an Agile framework
• Proven experience working with many companies on a variety of Salesforce initiatives
• The ability to distill loosely defined problems, identify potential approaches and execute solutions
• Ability to understand complex business requirements and translate to solutions in Salesforce.
• Keen understanding of how Salesforce fits into the larger technology landscape
• Confident and highly communicative, with excellent business insight and a willingness to challenge others or propose changes
• The ability to work with a globally dispersed team
• Demonstrated success performing in a fast-paced, dynamic environment
• The ability to effectively prioritize and multi-task
• Strong analytical skills, attention to detail and time management skills