Technical Support Analyst

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Job description

Employee Applicant Privacy Notice

Who We Are

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation fintech company using innovative, mobile-first technology to help our 2+ million members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront.

We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Who We Are

SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members' financial lives, and to help every member Get Their Money Right®. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we've grown from 250 employees in 2015 to over 1,500 employees today, and are well on our way to reaching 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company's mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.

What You'll Do

• Provide day-to-day hands on technical support to employees
• Install, configure, and troubleshoot desktop systems and workstations including imaging and installation of necessary software
• Diagnose and resolve technical hardware and software issues relating to both PC/Mac platforms, printers/copiers/fax machines, and Zoom video conferencing systems
• Must be able to perform troubleshooting on hardware, software and network connectivity issues for individual users and departments
• Provide training and technical assistance to users on hardware and software applications at the desktop level
• Responsible for managing IT hardware and software inventory
• Analyze and resolve moderately complex to complex issues or escalate as needed
• Expected to manage multiple requests/projects simultaneously
• Report problems with procedures and recommend improvements/efficiencies
• Understand security and compliance requirements for the company
• Participate in the testing and implementation of new hardware and software
• Participate in maintenance to keep systems updated with latest patches
• This position is primarily focused on desktop support responsibilities for internal team members
  

What You'll Need

• BA or BS degree preferred but not required
• In depth knowledge of Windows and Mac OS systems
• Microsoft certifications a plus
• Desktop/laptop hardware experience in both PC and Mac environment
• 4-6 years or more of relevant work experience in a desktop support role
• Superior customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to multi-task and work in a fast-paced environment
• Must be a team player
• Must be able to lift 50 pounds
  

Why You'll Love Working Here

• Competitive salary packages and bonuses
• Comprehensive medical, dental, vision and life insurance benefits
• Generous vacation and holidays
• Paid parental leave for eligible employees
• 401(k) and education on retirement planning
• Tuition reimbursement on approved programs
• Monthly contribution up to $200 to help you pay off your student loans
• Great health & well-being benefits including: telehealth parental support, subsidized gym program
• Employer paid lunch program (except for remote employees)
• Fully stocked kitchen (snacks and drinks)
  

Why You'll Love Working Here

• Competitive salary packages and bonuses
• Comprehensive medical, dental, vision and life insurance benefits
• Generous vacation and holidays
• Paid parental leave for eligible employees
• 401(k) and education on retirement planning
• Tuition reimbursement on approved programs
• Monthly contribution up to $200 to help you pay off your student loans
• Great health & well-being benefits including: telehealth parental support, subsidized gym program
• Employer paid lunch program (except for remote employees)
• Fully stocked kitchen (snacks and drinks)
• These benefits are only applicable to full time employees
  

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.