Front Office Manager - Casa Marina Key West, A Waldorf Astoria Resort

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Job description

Casa Marina Key West , A Waldorf Astoria Resort, is looking to hire a Front Office Manager to join the team !

Casa Marina Key West, a Waldorf Astoria resort, is nestled along the southern edge of the island - overlooking more than 1,100 feet of beach reserved exclusively for hotel guests. With 311 guest rooms, multiple food & beverage offerings, and more than 11,000 square feet of function space, this historic property is a landmark of the grace, charm and tranquility of Old Key West and location on Key West's largest private beach.

The ideal candidate for this role at Casa Marina will be an engaging leader with a strong desire to go above and beyond on a daily basis for our guests. Luxury hotel background is preferred, and at least 1-2 years of Front Office supervisory experience is required. OnQ experience in a plus!

Here are some perks you canenjoy when joining our team

•Access to your pay when you need it through DailyPay

•Career growth & development•The Go Hilton travel discount program

•Competitive wellness benefits

Team Member Resource Groups

•Recognition and rewards programs

•And so much more

For more information on the properties, please visit:

- Casa Marina Key West - Key West Luxury Beach Resorts (hilton.com)
- Casa Marina Resort Key West • Instagram photos and videos

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

- Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure compliance with Company standards
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Complete audit procedures, as needed
- Recruit, interview and train team members