Client Services Concierge/Receptionist (Heathrow/Lake Mary)

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Job description

Job Summary

YourOffice USA is looking for a professional and dynamic Client Services Concierge. Do you make a great first impression? Do you enjoy interacting with people in a friendly, professional environment? Can you multi-task and still provide outstanding service and attention to detail? If you answered "yes", then we may have the perfect opportunity for you.

YourOffice USA Lake Mary/Heathrow executive office center is looking for Client Service Concierge/Receptionist. Responsibilities include, multi-client/multi-line call handling, greeting clients and guests, opening/closing procedures, mail handling, conference room coordination, client services, etc. Bilingual a plus (English/Spanish).

Full-time. Work schedule is Monday - Friday 8:30am - 5:30pm with 1 hour for lunch. Compensation based on experience with potential opportunities to grow. Includes benefits, paid holidays, and PTO plan.

Company Summary

YourOffice USA is a leading provider of full-service executive office suites as well as virtual office solutions for today's fast-moving, mobile businesspeople. Here, clients find everything they need to stay connected and focused on their business, from concierge-style administrative support to state-of-the-art technology services.

Responsibilities

• Leads opening and closing procedures, ensuring center readiness (offices, conference rooms, and public areas are clean, fully operational, and ready for use)
• Maintains large client database including contact and billing details and customer interaction preferences.
• Provides in-house administrative services - word processing, faxing, copying, binding, etc.
• Handles incoming and outgoing daily mail and packages - sorting, delivery, forwarding, shipping.
• Partners with Operations Manager to provide smooth transitions for client moves, including the set-up of office furniture, phones, internet, keys, access cards, parking, etc.
• Actively promotes and provides administrative and catering support to clients, and tracks services for variable monthly billing.
• Creates and distributes marketing collateral and client communication.
• Manages catering order, set-up and clean-up for client meetings and center events.
• Establishes and maintains good working relationships with clients, guests, and suppliers
• Assists with auditing of monthly billing to ensure all revenue is captured and internal and external accounts are reconciled.
• Serves as the back-up for the Operations Manager as needed
• Assists with other projects and company initiatives as needed.

Basic Qualifications

• Organized, detail-oriented and proactive individual with a professional demeanor and appearance.
• Able to multi-task and handle changing priorities while remaining client focused.
• Excellent communication and listening skills, and polished telephone etiquette.
• Excellent interpersonal skills, and ability to establish and maintain relationships.
• Proficient in Microsoft 365 including Word, Excel, PowerPoint, and Outlook
• Excellent spelling and grammar skills
• Capacity to make decisions and maintain control of operations and common areas.
• Ability to contribute to a cheerful and engaging team dynamic.
• Ability to maintain confidentiality of company, its clients, and guests.

Preferred Qualifications

• Experience with answering multi-line telephone systems.
• Experience with set-up, use and troubleshooting of office equipment including computers, phones, copiers, projectors, etc.
• Technology-savvy, with experience managing and troubleshooting Wi-Fi, VOIP phones, access key cards, cable patching, etc.
• Familiarity with online payroll, billing, and account reconciliation

Applicants may submit cover letters and resumes to

or apply in person at:

1540 International Parkway, Suite 200

Lake Mary, FL 32746

A Smarter Way to Office. A Great Place to Work!