Systems Administrator I

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Job description

Frontline Insurance provides reliable and exceptional service to coastal homeowners in the Southeast United States, particularly Florida, Alabama, Georgia, North Carolina and South Carolina. For more than a decade, throughout active and slow hurricane seasons, we've stood strong to protect our clients and their homes.

BENEFITS

Comprehensive benefits package includes options for medical insurance, dental insurance, vision insurance, long term/short term disability, life insurance, and 401(k).

Salary is negotiable, based on experience.

SUMMARY

This role has day-to-day application support, site monitoring, Windows server and workstation administration and Active Directory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Install, update, tune, and diagnose problems with internally developed and packaged applications (on-premises and cloud).
• Administer ImageNow/OnBase which includes new user creation, user maintenance, group permissions, routing access, queue creation, etc.
• Act as second tier enterprise software support for tickets escalated by tier 1 Help Desk Analysts.
• Lead and mentor help desk analyst and serve as escalation point when additional troubleshooting is needed for complex user-end issues.
• Office 365 administration duties. Licensing, add, moves, and changes in a hybrid cloud environment.
• As needed, work closely with and maintain working relationships with the technical support teams of our packed software vendors (ImageNow, GuideWire, Microsoft, Mimecast, Veeam, VMware, etc.) and our custom software solution providers when diagnosing and solving application issues.
• On an ad-hoc basis, customize packaged solutions per end-user requests and/or business specification documents.
• vCenter / VMware virtual Server-side support, manage and maintain. Create, deploy, and maintain virtual machines in a VMware environment.
• AWS EC2 server management and server support within AWS environments.
• Active Directory/DNS/DHCP and Exchange administration tasks.
• Assist in phone related tasks including station setup, voicemail config, troubleshooting issues.
• Analyze and isolate issues related to networking, software, or hardware, servers, and workstations.
• Repair and recover from hardware or software failures.
• Assist in Monitoring health of Microsoft Endpoint Configuration Manager (SCCM) deployments, Microsoft updates and other Microsoft SCCM related tasks.
• Spam Monitoring and administration. Whitelisting domain, releasing valid quarantined messages, adding exceptions for user in current spam policies. Escalate as needed to IT Infrastructure Manager and Director of IT infrastructure.
• Malware/Antivirus Reponses to ensure infections blocked and cleaned utilizing security software SentinelOne, Carbon Black.
• Accurately prepares relevant IT-related status reports in a timely manner.
• Work as needed during set maintenance windows and assist network team with system alerts and escalate to appropriate teams.
• This position requires periodic remote work (10% - 20%) and some evenings, weekends and/or Holidays.
• Other daily operations tasks to be assigned.

REQUIRED SKILLS

• 4+ years of experience supporting 24/7 production environments.
• 4+ years supporting enterprise software in the capacity of tier 2 or tier 3 technical support.

QUALIFICATIONS:

• Attention to detail.
• Ability to multi-task.
• Solid written and verbal communication skills.
• Interpersonal skills to develop relationship within the system to enhance the appropriate flow of information
• Strong Analytical skills and a self-starter attitude necessary.
• Strong desire to work on smaller team with an entrepreneurial experience
• Experience working in dynamic and fluid organizations within a small team environment a plus

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associates or Bachelor's Degree and 3 - 5 years related experience.

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Frontline Homeowners Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.

I have carefully read and understand the contents of this job description. I understand the responsibilities and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at will employee. I have the right to terminate my employment at any time and for any reason and Frontline Insurance has a similar right.