Business Systems Analyst (WMS Support)

---

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Department: Information Services

Location: Lakeland, FL preferred - Other sites considered are Fort Worth, TX, San Diego, CA, Ontario, CA, Buena Park, CA, Walton, KY, Joliet, IL, or Myerstown, PA

Responsibilities

• Responsible for resolving support issues (bugs and service requests) for Softeon WMS and related applications.

• Responsible for tracking issues and resolving in a timely manner.
• Able to maintain targeted supported SLA's.
• Understands the business issues and data challenges of client's organization and industry.
• Able to work with APIs and Integration mapping between different client(s) systems.
• Takes input from supervisor and appropriately and accurately applies comments/feedback.
• Responsible for developing new product/ service-oriented strategies.
• Assists in developing solutions for business problems inside the organization.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
• Able to test system functionality including writing test scripts, assisting with user testing, and training.
• Accountable for enforcement of product deadlines and schedules.
• Assists with training of super users within the organization.
• Validates and maintain end-user documentation.

Qualifications

Education/Experience

• Bachelor's Degree in Information Systems or related technology degree strongly preferred.

• Two (2) years of related experience and/or training supporting the Softeon WMS preferred.
• Experience in logistics including warehousing, packaging and fulfillment is preferred.
• Experience in system support working a queue and problem solving, providing solutions, and communicating outcomes.
• Experience in training other associates/employees on Softeon strongly preferred.

• Experience with systems for multi-site warehousing/distribution/fulfillment/logistics operations preferred.
• Experience with Agile Scrum Methodology nice to have.

Knowledge, Skills and Abilities

• Must have experience with process management.
• Must have strong analysis skills to uncover root causes of issues and present preventative measures for true resolution.
• Must have training capabilities to ensure understanding and use of systems.
• Must have decision making and problem-solving skills.
• Must have a high degree of integrity and trust to provide excellence in service to customers/end users.
• Must have strong interpersonal, written, and verbal skills.
• Must be able to write functional business requirements documentation.
• Must be able to write and execute test cases.
• Must be able to "learn on the fly".
• Must be able to work in a team environment.
• Must be able to travel for business up to 10% of the time.

#LI-AP1