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Front Desk Night Auditor

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Pestana Miami South Beach

2021-12-03 07:40:01

Job location Miami Beach, Florida, United States

Job type: fulltime

Job industry: Administration

Job description



Pestana Miami Beach

Night Auditor

DESCRIPTION

We are seeking Night Auditors who will assist in the proper execution of Guest Satisfaction and service standards. Ensuring that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty.

Front Desk Auditor

• Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures

• Proficient administration of the hotel's electronic reservation system

• Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction

• Compliance with hotel safety programs and procedures, including emergency and security systems

• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

• Transmit and receive messages, using telephones or telephone switchboards.

• Contact housekeeping or maintenance staff when guests report problems.

• Make and confirm reservations.

• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

• Record guest comments or complaints, referring customers to managers as necessary.

• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

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