Content and QA Manager

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Job description

RESPONSIBILITIES:
Kforce has a client seeking a Content and QA Manager in Miami, FL.

Key Tasks:
* Content and QA Manager will be leading a team of two content analysts to support all incoming product launch initiatives are integrated into multiple POS and digital channels, including 1st and 3rd party ordering platforms
* Working with cross functional team members to solicit and document requirements for all new product tests and launches
* Overseeing third party QA team to ensure all content and POS changes are tested and execute as anticipated in-restaurant
* Ensuring we have the appropriate testing scenarios and comprehensive test scripts for all executed changes
* As a Content and QA Manager, you will identify opportunities to improves content management processes/challenges through changes in technology or methodology
* Partnering with development and integration resources to align on enable self-service content solutions, managed by our Digital and Marketing teams

REQUIREMENTS:
* Bachelor's degree in Business, Technology, Operations Management, related field, or equivalent experience
* 3+ years in Project Management experience
* 3+ years of overall experience in the restaurant operations and clear understanding of restaurant systems and technology
* Candidates with QSR experience will be prioritized
* Have current, working knowledge of the foodservice industry and current challenges
* Have experience working with Restaurant Technology platforms such as POS, Labor Scheduling Tools, and Back of House
* Experience delivering POS solutions to support restaurant operations is required
* Have a relentless drive to innovate
* Always operate with a sense of urgency
* Have excellent written and verbal communication
* Detail-orientated and hands-on
* Have a high comfort level of navigating emerging channels both within and outside of the technology space to identify how to improve our crew and customer experiences

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice