Guest Services / Front Office Manager

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Job description

The Guest Services/Front Office Manager is responsible for assisting in the oversight of the entire Front Office area including Guest Services and Front Office. The Guest Services/Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, guest needs. This position requires strong attention to detail and ability to effectively deal with guests, both delight and resolve guest concerns, and deal with other departments and team members. Responsibilities may also include staff training, development, goal setting, and scheduling. The Guest Services/Front Office Manager will promote an atmosphere that insures customer and colleague satisfaction is top priority. This position reports directly to Director of Operations. Must be able to work holidays, weekends, nights, overnight as need based on business needs. Experience with hotel front office operations mandatory, some housekeeping experience preferred, Hotel/Hospitality degree an asset, experience with OPERA PMS, HotSos preferred. Applicants must be able to work holidays, weekends, nights, overnight if needed in cases of emergency.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)
Competitive Pay
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution - FREE MONEY!
Complimentary Hotel Room Night Program - Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount - save up to 18% off your billing a month with our partnership with Verizon
Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price

Why Concord?
Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.