Manager, Restaurant Technology Deployment, US

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Job description

About Restaurant Brands International: RBI is one of the world's largest quick service restaurant companies with more than $32 billion in system-wide sales and approximately 26,000 restaurants in more than 100 countries and U.S. territories. RBI owns three of the world's most prominent and iconic quick service restaurant brands BURGER KING, TIM HORTONS, and POPEYES.Responsibilities: Oversee the delivery of Restaurant Platform, initially a Point of Sale customized for the US Market in an efficient and cost-effective manner. Maintain overall program schedule for each deployment initiative including responsibility for updates to dashboards and other regular status updates. Coordinate schedule/timeline for restaurant activities with the Brand team, franchisees, and suppliers. Integrate with the Development team, Vendors, other Country Deployment Managers, Brand team members, and franchisees to ensure requirements, learnings and shared components are leveraged. Liaise with internal and supplier development teams to ensure Development timelines and milestones are planned, managed, and communicated. Liaise with third-party suppliers to create and monitor the overall Point of Sale ecosystem including procurement, staging, installation, training, break/fix, support, and deployment providers. Ensure specific user stories are documented on time and with quality and meet established standards. Lead and coach the Support, Testing and Product analyst functions to ensure timely and high-quality delivery of the program Support Franchisee updates and communications during the development of software including backlog grooming, enhancement features and support processes Oversee the development and implementation of a support process for both hardware and software of the solution ensuring a high SLA adherence. Where necessary, re-engineer processes to ensure services align with business processes, tactical planning, and strategic vision. Define and communicate project milestones and resource allocation to IT management team with appropriate escalations. Work with other IT management, QA, Finance and Internal Audit to ensure compliance processes are efficient, effective and sustainable and automated were possible. Qualifications: University degree in the field of computer science, information systems or business and a minimum of 3 years related work experience. 3 plus years of formal Project/Program management experience. Experience deploying consumer focused tech solutions from pilot to thousands of locations at scale in a quick and efficient manor Prior successful experience in managing large (multimillion dollar) budgets and projects Minimum of 3 years experience managing in complex IT environments, preferably in the Quick Service Restaurants, Hospitality, or Retail industries Previous experience in the areas of Application Development and future support requirements Strong understanding of project management principles and tools Strong ability to prioritize activities and excellent time management and organizational skills. Effective stakeholder management experience across a large, de-centralized organization. Highly developed facilitation and negotiation skills. Strong leadership and interpersonal skills. Excellent written, oral, and interpersonal communication skills. Ability to present ideas in business-friendly and user-friendly language. Ability to effectively prioritize and execute tasks in a high-pressure environment. Highly self-motivated and directed. Keen attention to detail. Extensive experience working in a team-oriented, open concept, collaborative environment. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.