Shipboard Personal Trainer

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Job description

This is a shipboard position based on the NCL Pride of America based in Hawaii

Personal Trainer Job Description 060915

Education and Experience Requirements

National Certification in Personal Training or University degree in this field, preferably with certificates in Yoga, Pilates, Indoor Cycling, and Exercise to Music.

An exercise to music qualification is preferred but not essential. You must have a minimum of 1 year's industry experience, 6 months of which must include personal training clients.

Reports to: Spa Manager

Job Summary

The Personal Trainer is employed to lead classes and perform Personal Training sessions on board. They are fitness professionals with extensive experience in the fitness field. The Personal Trainer must be knowledgeable of all fitness offerings at the spa, hold current certifications and have at least 1 years' experience. They must possess excellent customer services skills in order to provide the highest quality environment and instruction that will meet the needs of our guests in the area of health and exercise.

Position requirements

* Must have enthusiasm and possess excellent customer service skills.
* Enjoy working with people and possess a friendly and outgoing personality.
* Excellent communication and listening skills, as well as basic computer skills.
* Must be able to present information in front of a large group of people.
* Must be a team player.

Duties and Responsibilities

* To be on time for your shift, prompt with each appointment and perform sessions with total focus on safety, attention and timeliness.
* Provide consistent professional fitness classes and personal training sessions in accordance with spa protocols and accepted cruise line practices.
* Be flexible with your schedule, supporting the needs of the spa.
* Inspect equipment daily prior to gym opening and report any damage or maintenance issues to the relevant parties. All defects identified must be kept on file.
* Report any necessary cleaning of machines and equipment to the manager or housekeeping for immediate address.
* Have complete knowledge and understanding of all fitness offerings while educating and training guests in these areas.
* Perform administrative duties in a complete, organized and accurate manner.
* Communicate to management any and all occurrences involving staff or guests in the spa or fitness area that require attention.
* Actively promote the spa, treatments, services, seminars and retail, as well as programs, promotions and/or discounts available.
* Handle guests' questions and concerns professionally and courteously.
* When not engaged in performing duties included but not limited to; Personal Training, Seminars, Classes, BCA's and administrative duties the Personal Trainer should provide accurate, 56

appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.

* Possess ability to work without direct supervision.
* Maintain a positive attitude and contribute toward a quality work environment.
* Regularly attend, participate in and support training and staff meetings for the spa.
* Assist in all areas of spa operation as requested by management.

The spa industry provides some of the most exciting professions today. You have been carefully selected to represent this department because of your customer service abilities, enthusiasm, professional appearance, knowledge of health and fitness, technical know-how and ability to make fitness fun and rewarding. We hope you will find your career with us very rewarding and challenging.

As a Personal Trainer you are responsible for offering assistance to all guests when not providing private training sessions, seminars or classes and during working hours in accordance with ILO regulations, while providing a fun, informative and safe workout that exceeds all cruise guest expectations. Your interaction with our guests will help determine whether they want to return to our spa and recommend us to their friends and family. We are committed to providing our guests with exceptional and friendly service while consistently exceeding their expectations. Our goal is to convey a sense of professionalism and efficiency, while giving our guests that personal touch they have come to expect from Steiner Spa's.

Here are a few helpful hints to start you off on the right track:

* Recognize our guests and always use their name.
* Report any maintenance of housekeeping issues as soon as they are identified or raised to you.
* Remember that there is only one chance to make a first impression - make sure it's a positive one.
* Create memories our guests will remember forever.
* Look your best every day.
* Be well informed and know your job.

Learn and regularly review:

* Solution Sales.
* Overview of Fitness and Spa Services Offered.
* Spa Services offered on board.
* Listen attentively to your guests' needs.
* Maintain eye contact and smile.
* If you don't know how to accommodate a guest, let them know that you will find out and follow up.

Receiving the guest:

When a guest visits our spa, they are subject to many first impressions. Each of these impressions are collected and stored in their mind. By the end of the guest's time with us, these impressions have compounded into their overall experience. Properly receiving the guest is important to the first impression the guest will have of you.

Following are guidelines to ensure success:

* Meet and greet the guest with a warm, friendly smile.
* Kindly introduce yourself with a confident handshake. 57
* Take the opportunity to get to know them, their fitness goals and concerns.
* Provide the guest with a quick overview of what to expect during their class/session with you.
* If you are performing a one-on-one session, it is helpful to provide the guest with a re-cap of what they can expect from the session or class.

General guidelines

Never assume what the guest desires. Ask questions such as:

* "What are your fitness goals?"
* "What is your time expectancy with these goals?"
* "Do you have any health concerns that I should be aware of?"
* "Describe what kind of fitness routine you currently (or in the past) enjoyed."
* "Are there any sports or hobbies you enjoy?"
* "Can I get you some water, magazine, headphones, etc.?"
* "Would you like to book personal fitness evaluation?"

Remember, talking with our guest is a great way to get to know them if they are interested. If not, talking too much and/or about inappropriate subjects is a great disservice and can assist in "killing the guest experience."

* Always maintain a meticulously clean work area. Dirty or untidy areas can give the impression that we are not professional and provide the guest with an inaccurate reflection of our standards. All housekeeping issues should be reported immediately.
* For first-time guests, personal trainers should do a thorough consultation and assessment and review the information with the guest. Record any special comments, problems or needs of the guest to be added to their consultation form. If the guest has any medical problems it is important to have an on board physician's clearance prior to beginning the session.

Service booking policy

A clean, non-intimidating, state-of-the-art and stress-free environment is not only what we strive to offer our guests, it is the goal for our staff as well. A critical element to the success of our spa is our ability to work together as a team. If we are unable to work seamlessly together, our guest will be the first to notice. It will not only hurt the business of our spa, but will affect your individual success in this industry. Following are some policies that we have put in place to help us avoid unnecessary contention:

* Personal Trainers may only be booked for services for which they are qualified to administer. In some cases, it is impossible to fairly book services if you are not qualified to perform all services.

Personal Trainers are not allowed to refuse or trade services that they are certified to perform. Guest requests cannot be moved or changed without the Spa Manager's approval.

Common concerns

Certain considerations should be taken when the guest is participating in a personal training session. As the service provider, it is your job to identify the needs of our guests and educate them when appropriate. Below are some common conditions and symptoms that require careful consideration and or/physician's clearance prior to creating a personal training program:

* High Blood Pressure
* Heart Problems or Disease
* Asthma/Breathing Problems
* Pregnancy 58
* Seizures
* Hernia
* Orthopedic Surgery
* Hypoglycemia
* Diabetes
* Anemia
* Chest Pain
* Dizziness

Any and all staff members that are trained and certified in other services and/or treatments may also be scheduled to complete those services as per the requirements of the business. This may also include a column change. All staff members are required to perform general duties during their scheduled hours, as directed by the Spa Manager onboard. General duties may include, but are not limited to crew fitness classes, reception duties, promotional duties, port cleaning, staff meetings, training and stock inventory. Please be guided by your Spa Manager's instructions. Please refer to the commission structure for payment schedule.

When the guest leaves the spa, thank them for coming and invite them back.

Inform the guest that on conclusion of their service with you..... click apply for full job details