Wholesale RA 2

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Job description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate & Investment Banking delivers a comprehensive suite of capital markets, banking, and financial products and services. A trusted partner to our clients, we provide corporate and transactional banking; commercial real estate lending and servicing; investment banking; equity; and fixed income solutions including sales, trading, and research capabilities to corporate, commercial real estate, government, and institutional clients across the globe.

Responsible for supporting a moderate to large and/or complex portfolio of customers and shares leadership role with relationship managers and/or customer support manager in managing a portfolio of accounts. Independently and proactively handles customer issues, monitors overdrafts, confirms additional source of funds and partners with office management in decision making process; Acts as the customers main point of contact for operational questions. Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers.

Work Hours: 8am-5pm EST (5am-2pm PST)

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Required Qualifications

• 3+ years of account relationship management support experience, customer service experience or a combination of both demonstrated through work or military experience

Other Desired Qualifications

• Analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational, and prioritizing skills
• Ability to work in a fast-paced deadline driven environment
• Must be fluent in speaking, reading and writing in Spanish.
• Ability to speak, read and write in Portuguese

Work Hours: 8am-5pm EST (5am-2pm PST)

Street Address

CA-LA-Downtown Los Angeles: 333 S Grand Avenue - Los Angeles, CA
FL-Miami: 333 Se 2nd Ave - Miami, FL

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits

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