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Restaurant Team Member
Chick-fil-A
2021-12-03 14:30:03
Naples,
Florida,
United States
Job type: fulltime
Job industry: Hospitality & Tourism
Job description
Chick-fil-A Team Member
$10-15/hr
We are looking for responsible Team Members to manage all transactions and relationships with our guests efficiently and accurately. A Customer Service Team Member's main responsibilities include taking customers' orders, payment, fulfilling orders, cleaning, stocking, and ensuring the guest feels valued. The ideal canidate must be able to connect with our guests in a caring way. Excellent communication skills are paramount to help us continue to meet our guests' expectations and to go the second mile.
BENEFITS
- $50 bonus for referring a new employee that stays 90 days
- We pay for the employee uniforms and training
- We offer participation in medical, dental, vision,
- We offer accident, disability, and life insurance packages
- We offer tuition reimbursement and daycare assistance
- Free meals & beverages during shift
- 50% discount on catering for all employees
- Full-time employees can opt into a 401K in which we match 4%
- Full-time employees get a week's paid vacation after one year anniversary
We offer a positive environment where our employees are encouraged and supported every step of the way. We offer a safe environment to learn and grow and touch the lives around us with care
OUR PROMISE
Excellence
- We are not perfect but we will PURSUE perfection
- We hire for character and values
- We develop skills
Teamwork
- We stop negative gossip
- We remove bad attitudes from the business
- We celebrate progress and team member development
- We praise others generously
Care
- We give to our local schools and community
- We provide life balance by being closed on Sundays
- We do what we say, including great pay, scholarships and retirement planning
MAIN RESPONSIBILITIES
- Greeting customers when entering and leaving the premises
- Managing transactions using a cash register
- Accepting payments in cash or credit
- Providing change and receipts
- Issuing coupons, vouchers, stamps and gift cards
- Bagging and wrapping purchased goods for safe transport
- Upselling and cross-selling when appropriate
- Cleaning the dining room and providing Second Mile Service
- Serving guests in the drive thru
- Keeping your area clean and organized
- Read, understand and comply with all parts of the Team Member Handbook
- Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC)
- Deliver portions that are correct and meet all weight and presentation expectations
- Protect the customer experience by ensuring packaging, food presentation and quality is top level
- Appropriately handle all customer issues and play a positive role in customer recovery
- Show up on time, have a great attitude and work hard for your entire shift
- Constantly improve yourself by finding ways to do your work better and faster
- Proactively pursue the certification process and look for opportunities to be cross-trained
- Be responsible to fill your shift if you are not able work
- Ensure your appearance is in compliance with the Handbook
- Be a team player
- Display care and a sense of personal responsibility to the success of your role in the business
SKILLS
- Takes Initiative
- Outgoing and fun
- Great attitude
- Hard-working
- Dependable
- Honest
- Demonstrate self-leadership attributes
- Team player
- Positive attitude & role model
- Responsive to needs of the team
- Works to serve others
- Motivated to grow and to learn
- Great verbal communicator
- Outgoing/friendly/patient
- Desire for ongoing training/education
- Detailed & keenly observant
- Passion for procedural discipline