Training Manager

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Job description

Picture yourself as a member of the Naples Grande Beach Resort family! Position Title: Human Resources Training Manager Job Description: The HR Training Manager Assists the Director of Human Resources to create our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm. Training Managers work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. Job Responsibilities: Administering Employee Training Programs: * Promotes and informs employees about all training programs. * Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. * Helps employees identify specific behaviors that will contribute to service excellence. * Ensures employees receive on-going training to understand guest expectations. * Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. * Meets with training cadre on a regular basis to support training efforts. * Observes service behaviors of employees and provides feedback to individuals and / or managers. Evaluating Training Programs Effectiveness: * Monitors enrollment and attendance at training classes. * Meets regularly with participants to assess progress and address concerns. * Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. * Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. * Measures transfer of learning from training courses to the operation. * Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets: * Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision. * Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. * Makes any necessary adjustments to training methodology and/or re-trains as appropriate. * Aligns current training and development programs to effectively impact key business indicators. * Establishes guidelines so employees understand expectations and parameters. * Develops specific training to improve service performance. * Drives brand values and philosophy in all training and development activities. * Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Other HR Duties: * Assist in the coordination of the recruiting process including phone screens, background/drug screen checks and onboarding. * Focus primarily on training, employee relations, talent acquisition and benefits. * Work with Director of Human Resources, HR Manager and HR Coordinator in developing department policies and processes * Develop on boarding program, conduct New Hire Orientation and trainings for hourly team members and management * Organizes, examines, and processes team member monthly performance reviews. * Perform any other job-related duties as assigned Reports To: Director of Human Resources Shift: Flexible Day(s) Required: FLEXIBLE Anticipated Start Date: Immediately Minimum Requirements: * Minimum three (3) years of experience as a Human Resources Manager/ Generalist/ Training Manager * Experience in a full-service hospitality and training setting is preferred * PHR certification is recommended * in depth knowledge of HR and development processes and related disciplines of training and development; employment law, health, safety, and other HR related legislation; talent management including recruitment and retention and performance management * Experience with international recruiting recommended * Excellent communication skills, both written and verbal * High level of computer literacy * Works daily with the following systems: Microsoft programs, ADP PayForce, ADP RM, E-Verify and SmartBen. Workday experience preferred. * For our Applicants: The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's race, color, national origin, ethnicity, religion, age, gender, marital status, sexual orientation, covered veteran status, or physical and mental disability, pregnancy, or on the basis of any other status protected by law. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review. The Naples Grande Beach Resort is a drug free workplace and an Equal Opportunity Employer. We conduct pre-employment drug screens, social security number checks and criminal background checks on all new hires and may conduct a credit or driving check depending upon position. We participate in the federal E-Verify program that allows businesses to determine the eligibility of their employees to work in the United States. Candidates must be able to provide documentation to support proof of eligibility to work in the United States upon hire. Northwood Hospitality Diversity & Inclusion The Company recognizes the value and importance of a diverse workforce and will continue to identify and attract a workforce of the best available talent at every organizational level. As the Company grows and expands, we remain committed to maintaining our workplace diversity, allowing us to maintain our leadership in the industry Picture yourself as a member of the Naples Grande Beach Resort family! Position Title: Human Resources Training Manager Job Description: The HR Training Manager Assists the Director of Human Resources to create our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm. Training Managers work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. Job Responsibilities: Administering Employee Training Programs: * Promotes and informs employees about all training programs. * Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. * Helps employees identify specific behaviors that will contribute to service excellence. * Ensures employees receive on-going training to understand guest expectations. * Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. * Meets with training cadre on a regular basis to support training efforts. * Observes service behaviors of employees and provides feedback to individuals and / or managers. Evaluating Training Programs Effectiveness: * Monitors enrollment and attendance at training classes. * Meets regularly with participants to assess progress and address concerns. * Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. * Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. * Measures transfer of learning from training courses to the operation. * Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets: * Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision. * Identifies performance gaps and works with managers to develop and implement appropriate tra...