Customer Service Coordinator

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Job description

Kelly Services is looking for a Customer Service Coordinator for a busy printing company in East Orlando, FL

+ Hours of Work: Monday - Friday 8:00am - 5:00pm

+ Direct Placement- Salary 40k-60k DOE

+ Company Benefits

+ Immediate start

The role is to consistently deliver a remarkable customer service experience. The CSE works extensively with the customer to provide timely, effective and relevant solutions. Identifies customer's needs and seamlessly provides solutions to meet and exceed customers' expectations.

**Job Responsibilities:**

**_The following responsibilities, knowledge, skills and abilities are the minimum requirements for the Customer Service Executive:_**

+ To ensure that all customer orders, quotations, queries, complaints etc. are processed as quickly and efficiently as possible; the target being the day of receipt. To be the focal point for all contact from customers within a given customer portfolio relating to any issues.

+ To receive and action communications from customers and other departments, whether relating to CSE's own customer portfolio or not. Additionally, to inform colleagues and/or customers of any developments in activities that the CSE is aware of.

+ Working independently and seeking guidance from Manager/Supervisor/other departments when necessary.

+ To advise production of short lead time print requirements within lead time standards (an honest opinion on required delivery dates), negotiating as long a lead-time as possible. This includes notifying production of new launch activity.

+ Effectively manage stock levels and alert the External to any potential non-recoverable stock write off costs.

+ To ensure that customer pricing is effectively maintained and the accuracy of information appearing on invoices, so that it conforms with customer contract agreements.

Skills Profile:

+ Customer Service skills min 3-4 years of experience

+ Strong communication/telephone skills

+ Critical thinking, active listening, and extreme attention to detail

+ Organizational and time management skills

+ Ability to work under minimum supervision

+ Confident team player

+ Computer literate

+ Ability to prioritize and work well under pressure

+ Project management skills

+ Account management

+ Order processing skills

Any questions? Reach me at

**Why Kelly** **®** **?**

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** **®**

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.