Specialist Compliance

Are you an expert specialist with a Compliance background looking to join a growing company! This role will be responsible for assisting with various compliance activities. Responsibilities include, but are not limited to, monitoring collection and loan servicing activities, complaint handling, and coordinating licensing applications or renewals.

Position Summary:
This position will report directly to the Compliance Supervisor and assist with all aspects of monitoring and auditing both internal and external of the Portfolio Services Department, including the collection of data, review of closing documents, loan servicing processes and collection efforts.

Additional Responsibilities Include:

• Monitor the complaint handling processes, and if needed, assist team members with complaint handling process.
• Assist in complaint tracking and identifying complaint trends.
• Monitors team member collection and customer service calls and reports violations to leadership.
• Monitor the Loss Mitigation Program to ensure applicable policies, procedures and regulations are followed.
• Participate in investigations, internal and external audits, which may include providing supporting documentation and assistance with audit inquiries.
• Report non-conformities discovered during internal monitoring and/or external audits to leadership.
• Collect and analyze system data for key performance indicators and trend analysis reports.
• Research applicable regulations and how it affects current/future processes and present findings to leadership.
• Draft / Revise (1) department policies, (2) department procedures and (3) consumer communications utilized by HOA A/R, Loan Servicing and Collections department.
• Assist with tracking of changes to department forms, consumer facing communications, policies, procedures and training material.
• Assist with training and testing of employee's knowledge of regulations, policies and procedures.
• Assist with collection and loan servicing licensing efforts - including submission of initial applications and completion of renewals.
• Coordinate purchase of resort inventory from developers. This means the individual will work with multiple departments to ensure all contractual requirements and processes are followed in the completion of the purchase.
• Complete assigned task by leadership.

Ideal candidate:

• HS Diploma/GED
• Work well under strict timelines and regulatory / client demands.
• Must have excellent follow-up with completing projects in a timely fashion and researching underlying discrepancies.
• Must have experience researching regulatory requirements and drafting policies to meet regulatory requirements.
• Show and produce exceptional written communications.

Why do Team Members Like Working for us?

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.