Underwriting Analyst

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Job description

Stax by Fattmerchant

We're more than a Technology Payments Company. We're a People Company.

From simplified, flat-rate payment technology to a full line of innovative business tools, there are so many ways to make a difference with Stax. With a team of talented and inspiring people who are as diverse as the solutions we offer, Stax is a home for innovators, collaborators, and mission drivers to come together and make a meaningful impact on the businesses we serve.

Since 2014, Stax has been shaping the future for thousands of businesses with solutions and technology that supports their journey to growth. It is our belief that every business deserves the ability to focus on what matters most to them.

Why You'll Love Stax by Fattmerchant:

As a familial and highly spirited place to work, the Stax team makes every moment memorable - for our team, our customers, our partners, and our community. From an imaginative drive to endless curiosity and the courage to do things differently, at Stax we make things happen together and are driven by our core values!

Create Joy

We are united by the desire to give and a deep understanding of what truly matters in life. Reliability and trust support our capacity to do what we love with a ready smile.

Get It Done

We hone in on what matters to businesses. We cheer and challenge, pushing each other to take one more step. Then another. We don't stop. We just roll up our sleeves and grind.

One Team

We communicate with vulnerability and an open heart. We inspire each other as we work towards a common purpose and goal. We spark joy and happiness across our team members and our customers

We're proud to be recognized for our excellence in technology, work environment, and entrepreneurial spirit, with such honors as Best Fintech to Work For from PaymentSource; Coolest Office Space from Orlando Business Journal; and one of Entrepreneur Magazine's Top Company Cultures. Not to mention countless acknowledgements in technology, innovation, and leadership from publications across the industry!

*As part of our interview process, we will be using a video interviewing platform, Spark Hire. The video interviewing platform will allow our hiring team and candidates to connect more quickly without the pressure of synchronizing calendars for our initial phase of candidate assessments. Our goal with the video interviewing portion of our hiring process is to learn more about your personality and previous work experience.

Your Opportunity:

Job Summary

The Underwriting Analyst will be responsible for the timely processing of merchant applications within Stax's underwriting guidelines and association/network requirements. The candidate will need to be able to adequately handle escalations and or complex discussions with partners and/or 3rd party vendors. The skill set of the individual will need to include the ability to underwrite high risk and complex deals. A successful candidate will have organizational and analytical skills with the ability to manage projects and complete tasks in a timely manner.

Key Responsibilities & Objectives

• Organize for action: Work with the sales organization on obtaining and assembling the necessary underwriting documentation needed for quick decision-making.
• Partner and support: Limit endless amounts of back-and-forth communication with prospects or client's endless iterations by developing a "one client touch" approach.
• Deep analysis: Follow defined procedures to conduct moderate to complex risk analysis (with exposure to highly detailed business credit decisioning) while developing a broader risk portfolio of understanding within your team.
• Support team development: Assist in onboarding, training, and mentoring new underwriting team members in both the ecommerce (CNP) and card present (retail or terminal based) decisioning.
• Source and solve problems: Help identify operational or procedural gaps and provide recommendations for improvement.
• Attend to details: Process and analyze documents with a keen eye for Know Your Customer (KYC) and process management. What you'll bring to the team
• Tools/platform experience: Sourcing and using relevant third-party industry risk management tools such as FraudNet, Giact, Plaid, etc.
• Financial know-how: Reading and reviewing financial statements, being able to interpret balance sheets and forecasts for internal and external stakeholders.
• Expertise in the fine print: Knowledge of United States treasury rules related to AML, KYC, and OFAC / sanctions screening, NACHA rules, and underwriting qualifications for ACH transactions.
• Payment's familiarity: Basic understanding of PCI DSS and card brand rules (VISA, MasterCard, and AMEX), along with relevant processor and sponsor bank exposure.
• Integrity: Ability to work in a highly regulated industry; with strict adherence to customer privacy, regulatory requirements, and the highest ethical standards.
• Communication: Able to adapt to your audience to convey complex ideas in a clear way.
• Ownership: Naturally curious and driven to own the many responsibilities of an underwriter.

Requirements

• High school diploma or equivalent experience and a minimum of 2 years in underwriting for an acquirer or issuing bank, or 5+ years' experience in the credit card processing industry. Associates or Bachelors degree a plus
• Attention to accuracy and detail in processing information
• Possess professional oral and written communication skills
• Possess strong data entry skills and the ability to navigate among multiple systems
• Ability to maintain confidentiality
• Strong follow-through skills and ability to resolve issues in a timely manner
• Must have a positive attitude and good customer service skills
• Ability to work independently as well as in a team
• Strong keyboarding and data entry skills alpha and numeric with accuracy
• Competent in Microsoft Office Suite (i.e. Word, Outlook, Excel).
• Familiarity with CICS and GUI systems a plus but not required
• Excellent oral and written communication and reasoning skills

Why work at Stax?

• Learn from and grow with a worldwide payments industry leader
• Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
• Thrive in a collaborative culture that supports innovation
• Take advantage of a supportive work-life balance
• Benefit from global career opportunities and advancement

Benefits

• Health Insurance (medical, dental, vision)
• Unlimited Vacation (Flexible Time off)
• Competitive Salary
• Retirement & 4% 401K Match
• Conference & Continuing Education Coverage
• Team Building Events/Opportunities
• Free Downtown Parking
• Free snacks + beer!