Rental Property Manager

---

Job description

Job Summary:

The Rental Property Manager is responsible for the overall management administration and inventory growth of the Club/Resorts rental homes and/or villas in assigned community/ies. Will utilize discretionary judgment to make and execute decisions on behalf of the company balancing the needs of the customers with the profitability of the company. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Responsibilities:

QUALIFICATIONS:

• High School diploma or equivalent is required; Bachelor degree preferred
• Two or more years experience in the vacation rental industry or property management
• Strong analytical thinking written and verbal communication skills
• Must be able to work with minimal supervision
• Ability to exercise discretion and independent judgment
• Able to work in a team environment
• Ability to communicate effectively with customers from varying executive levels and international/ethnic backgrounds
• Strong oral presentation skills
• Foreign language skills preferred especially Spanish
• Flexible schedule required
• Very strong social skills comfortable in crowds and conversing with highly educated and motivated people
• Excellent computer and technology skills especially Excel Word and Outlook
• Excellent organizational skills
• Ability to work in a fast-paced environment
• Be able to work in a hot cold wet humid and loud environment for long periods of time
• Be able to work in a standing and mobile position for a long period of time

JOB RESPONSIBILITIES:

• Accurately administer and execute rental contract and supporting enrollment paperwork to rental owners ensuring owner understands all elements of the contract and rental program
• Serve as primary point of contact for owners in the rental program acting as a liaison between owners and the Resort in applying Company policies and procedures
• Build and foster positive relationships with owners in the rental program meeting face to face whenever possible
• Increase rental program inventory by soliciting current and potential owners within designated communities who are not currently rental program participants as well as buyers of current rental units and selling the benefits of being part of our program
• Proactively respond to and follow up with all rental program leads in a timely and professional manner
• Network with area realtors builders homeowners association and property owners to foster positive Club/Resort relationships
• Manage all aspects of owners entering and exiting rental program
• Thoroughly understand the membership program homeowners association requirements/responsibilities as well as rental program management agreements and unit standards
• Ensure ongoing adherence to the terms of the rental contracts utilizing discretion as well as balancing the needs of the homeowners with the profitability of the company
• Address owner inquiries and resolve owner issues/disputes liaising with other related entities and departments such as Housekeeping Engineering Reservations Accounting Membership and Homeowners Association (HOA) as needed to gather information
• Monitor owner arrivals and no-show procedures
• Execute owner arrival and Welcome Gift and VIP benefits as requested
• Assist with planning and organizing as well as attend owner events/functions as needed
• Regularly inspect and monitor quality of units to ensure that rental units meet program quality standards take corrective action as needed to address quality deficiencies and communicate corresponding charges to owners
• Coordinate improvement/refurbishment projects including obtaining and negotiating bids from vendors communicating to owners and overseeing improvements
• Rectify community and in-unit deficiencies by working hand-in-hand with preferred vendors housekeeping engineering HOA and property owners
• Responsible for monthly owner financial statements for rental income and related expenses ensuring accuracy of statements
• Maintain accurate files for owner agreements work orders contractors vendors and other related correspondence
• Maintain effective communication and networking with other departments within hospitality such as housekeeping engineering reservations and accounting providing feedback and suggestions to improve systems and processes
• Place service requests; provide access as needed place units out of order and any other action necessary in coordination efforts
• Manage electronic tracking processes related to pertinent owner and unit information including audit credit cards insurance features spreadsheet direct deposit information hard keys etc.
• Participate in end-of-month process: update inventory mailing list state requirements email distribution list etc.
• Provide on-call support to Resort as it relates to the units in the Rental Program
• Reconcile/adjust employee membership account/expenditures related to departmental expenses
• Conduct/attend daily rental team stand-ups weekly rental management meetings operations meetings
• Attend other departmental meetings and/or stand-ups for cross communication and continuous training as needed
• Participate in determining and achieving departmental short-term/long-term goals and initiatives
• Attend all scheduled meetings where presence is required
• Reliable transportation is necessary and will be required for work-related activities
• Perform additional duties as required
• Other duties may be assigned as business demands

Property Details:

Nestled on a stretch of unspoiled beach along the Atlantic Coast in Palm Coast, Florida, Hammock Beach Resort is an extraordinary treasure. Families have been making special memories for years capturing them in pictures and videos. Whether its a first trip to our beautiful beaches or a relaxing spa weekend with the girls, take a look at what makes Hammock Beach Resort so special.

So much more than a hotel room Hammock Beach Resort is designed for gatherings of friends and families, with villas and suites ranging from 700 to 2,350 square feet. Unlike standard hotels, our multi bedroom villas and suites allow you to experience resort living while still enjoying the comforts of home.

At Hammock Beach, it is our mission to ensure our guests experience a rich and carefree stay. We offer services that are truly unique to Hammock Beach.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan