Customer Support Tech

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Job description

Apex Systems is seeking a Customer Support Technician for a long term opportunity.

Candidates interested in applying to this opportunity must be able to work directly on our W2 without sponsorship.

If interested in applying, please send an updated resume to David Pugh at .

Job Description

Configure, install, monitor, and maintain IT user's PC software and hardware. Perform endpoint remediation to ensure PC client health through Service Center Configuration Manager (SCCM). Provide Information Technology Support to end-users at remote sites, as needed. Install and configure network and local printers. Responsible for utilizing the Service Desk to document solutions to IT problems. Provide end-user training, as needed. Assist in audio visual setups and videoconferencing support, along with media productions for in-person, virtual, and hybrid meetings. Responsible for maintaining Windows workstations and overall information systems support for users. Mentor entry and intermediate level Technicians and Analysts.

Education

Associate Degree or Technical Institute Degree/Certificate in Computer Science, Information Systems, or related fields, or equivalent work experience, A+ Certification preferred.

Professional Experience

• 4 to 6 years.
• At least 1 year of Government Agency experience in an environment.

Primary Job Duties and Responsibilities

• Configure and deploy Information Technology resources; which includes but is not limited to desktops, laptops, printers, plotters, and mobile devices
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
• Assist in coordinating audio visual setups and videoconferencing support Virtual Meeting Applications knowledge and experience. Digital media and production concepts understanding and awareness.
• Responsible for assisting with Inventory Audits, by scanning, following equipment surplus preparation process, and accountable for accurate and timely tracking
• Responsible for security administration (password resets)
• Install, configure, and update software
• Participate in team projects, meetings, and assignments
• Responsible for reading and following the Department's Procedures and Policies
• Responsible for understanding and enforcing the Department's Policies and Procedures
• Responsible for documenting solutions to Technology issues
• Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
• Responsible for tracking incidents in the (2) Service Desk Ticketing Systems
• Responsible for creating and tracking Property Management Reports (through the PMR process in the PMR System, PMRS) for IT equipment transfers / relocation / reassignment
• Telework may be required (see description of Telework requirements in this posting)
• Perform other related duties, as assigned
• Ability to lift up to 50 pounds
• Flexibility to work hours between 7:00 AM to & 6:00 PM, Monday through Friday
• After hours on-call rotation with assistance in the evenings and weekends
• Ability to work other hours, as assigned for business continuity

General Knowledge, Skills and Abilities

The ideal candidate should possess the following:

• Good Verbal and Written Skills
• A+ Certified preferred
• Customer Driven
• Detail Oriented
• Time Management
• Client Health Remediation
• Organizational Skills
• Analytical Problem Solver
• Team Player
• Self-Motivated
• Audio Visual Skills
• Active Directory - Advanced
• SCCM, subject matter expert

Complexity

• Works independently, key team player, and able to lead, when required
• Willing to work varying shifts
• 50% Travel.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or . - provided by Dice