Housing Manager (Bilingual)

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Job description

Description: The Housing Manager is accountable for overseeing and ensuring the financial stability of the assigned HUD 202 property while maintaining compliance with all regulatory contracts and ensuring that daily operations are in accordance with agency & program policies and procedures and meeting agency & program performance standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Property Management

* Maintain occupancy standards by effective coordination and monitoring of unit turns, including efficient scheduling and use of vendors.
* Responsible for executing lease with tenants.
* Responsible for providing orientation to new tenants.
* Promote resident retention by ensuring a strong commitment to customer satisfaction that includes appropriate communication and understanding of the populations served.
* Build community among the residents through promotion of both planned and informal use of community space, and various activities and events.
* Council tenants on lease and/or tenant rules violations.
* Participate in preparation of annual budget and effectively monitor and control expenses within the constraints of the annual budget, this includes monitoring monthly financial statements and reviewing variances with program director.
* Oversee maintenance of the properties.
* Prepare requests for materials, tools, and equipment in conjunction with maintenance personnel and submit to supervisor.
* Conducts annual performance evaluations with all supervised staff members.
* Ensures the daily, weekly, monthly, and annual janitorial/maintenance duties are being performed per agency policy and procedures.
* Performs annual unit inspections.
* Monitors service contracts with vendors to ensure they are meeting contractual obligations and update information on the company p drive.
* Obtains bids from vendors as needed and consults with program director in determining capital improvement projects and developing scope of work.
* Ensures each property has an emergency evacuation plan.
* Maintain health and safety standards and ensure that common areas are clean and sanitary.
* Must carry a company cell phone to be on call for residents, staff or to respond to after-hour emergencies that may require management oversight.
* Responsible for collecting, compiling, and dispersal of all program reports as required.
* Assist accounting staff and auditors with annual audits.
* Observes and follows all guidelines on confidentiality rights of residents and respect their privacy.
* Maintains accurate record of hours worked in Paylocity and mileage records and turn those in a timely manner.
* Maintain cooperative relationships with residents/businesses in surrounding neighborhood.
* Contributes to and supports a positive, team-oriented work environment.
* Recruits, hire, train, evaluate and supervise staff
* Provides administrative and programmatic supervision and models effective leadership to staff.

YARDI Management System

* Maintain property waiting list in YARDI Senior Housing Property Management Software in accordance with policy and effectively communicate application procedures and eligibility requirements to prospective tenants.
* Review tenant delinquencies on a monthly basis and inform tenants on what their balance due for their rent for the month.
* Accurately input accounts payables in the YARDI Management Software in a timely manner.
* Collect rent and other monies, make bank deposits, accurately enter cash transactions and other pertinent information into YARDI Management Software in accordance with policies and procedures.
* Input work orders in YARDI Management Software to meet emergency and corrective needs of tenants and monitor their completion.

Compliance and Reporting

* Responsible for maintaining and implementing Affirmative Fair Housing Market Plan (AFHM).
* Responsible for knowing HUD 4350.3 handbook to ensure compliance with all HUD regulations.
* Ensure that applications, certifications, and recertifications are being conducted according to the HUD requirements and Tenant Selection Plan (TSP).
* Maintain and organized tenant files per agency and program policies and procedures.
* Ensure the property is in compliance with Fair Housing and Landlord-Tenant laws.
* Run Enterprise Income Verification (EIV) according to schedule for the reports.
* Responsible for property maintenance per the Real Estate Assessment Center (REAC) standards.
* Responsible for the Management Occupancy Review (MOR) as it pertains to the tenant files, company procedures, Tenant Selection Plan (TSP), and the House Rules.

Training and Certifications

* Attends trainings required of employees and staff meetings as scheduled.
* Attend external trainings as appropriate/approved to improve knowledge and job skills.
* Must obtain the Certified Occupancy Specialist (COS) within one year of hire.
* Required to attend Fair Housing training immediately after hired and annually thereafter.

OTHER RESPONSIBILITIES:

* Complies with all applicable training requirements.
* Complies with all company safety, personnel and operational policies and procedures.
* Complies with work schedule to ensure effective operations of Agency programs.
* Contributes positively as a member of a productive and cooperative team.
* Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process.
* Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

* Able to speak, write and understand English.
* Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic and economic groups.
* Flexible work schedule including evenings, nights, weekends, and holidays.
* Ability to set appropriate limits, work under deadlines and multi-task.
* Ability to organize, prioritize, self motivate, and deliver results.
* Excellent communication and listening skills.
* Possess strong work ethics.
* Successfully pass a FDLE Level II background screening.
* Valid Florida drivers license, ability to drive van or bus and have reliable transportation.
* Mission driven attitude supplemented with integrity and passion.
* Adherence to the highest ethical standards, personally and professionally.
* A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
* Evidence of deep alignment with Catholic Charities Diocese of St Petersburg, Inc Mission and Values.
* Will make a Commitment to serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God.

EDUCATION & EXPERIENCE:

* Bachelors degree in related fields
* 3 years experience in the housing sector
* Thorough knowledge of HUD/PRAC regulations
* Strong leadership and networking skills, proven management experience
* Experience working with diverse populations.

BENEFITS:

* Basic Major Medical, Dental, and Vision for Employee. Additional coverage available. Employee Medical Premium 100% paid by company.
* Basic Life Insurance
* Basic Accidental Death and Dismemberment
* Short-term Disability Plan
* Long-term Disability Plan
* Personal Time Off for vacation, illness, or personal business (PTO)
* Paid Holidays (11)
* Agency Pension Plan
* Employee Assistance Program (EAP)
* Supplemental Life Insurance (Optional Benefit)
* 401K (Optional Benefit, this is a voluntary self-contributory plan)
* Health Care Flexible Spending Account (Optional Benefit)
* Dependent Care Reimbursement Account (Optional Benefit)
* Additional Benefits through AllState (Self-Contributory Optional)
* Cancer Policy
* Group Critical Illness
* Accident Insurance Hospital Confinement
* Direct Deposit
* Staff Training
* Tax-Deferred Payroll Options available

Catholic Charities is an Equal Opportunity Employer that values the strength diversity brings to the workplace. EEO/AA/ADA Employer.

Catholic Charities participates in the US E-Verify program.