Customer Experience Specialist

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Job description

CUSTOMER EXPERIENCE SPECIALIST (remote) needed in Sarasota, FL - This is a temp-to-hire opportunity with a stable company that corners the market in top notch innovative medical devices!

Payrate/Salary: $22 - $26/hr.

Hours: Monday - Friday 8 a.m. - 5 p.m.

**Position and Requirements Summary:**

The Customer Service Administrator will answer all incoming calls from CS phone queue and open the corresponding case to support the request in Salesforce. The CSA will also be responsible for all administrative tasks related to ensuring the customer, the Customer Service Technicians, Service Technicians and Customer Experience Specialists are provided what they need to support the customer.

**Position Responsibilities:**

+ Validate all fields in Salesforce are updated including customer ship to address and contact information is accurate prior to transferring a call to a Customer Service Phone tech for support.

+ Provide and ensure the timely completion of checklists required for a new purchase installation and/or preventative maintenance.

+ Oversee case development and ensure status and information are accurate.

+ Order all part requests in Deltek.

+ Be responsible for ensuring parts are shipped based on their required by date and/or severity.

+ Provide scheduling assistance.

+ Assist with related checklists.

+ Serve as a back up to the Customer Experience Specialist position.

+ Support and ensure continuous follow up of Return Cases to ensure parts are being returned within the agreed timeframe.

+ Be in constant communication with the Customer Experience Specialists and immediately report/communicate any issue that may be escalated or affect the Customers' experience.

+ Use creative and professional solutions to avoid conflicts and ensure a seamless experience from first contact to completion.

+ Work with leadership and team members to mitigate any possible negative impact on the client.

+ Training Support for new Customer Service Administrators.

**Requirements:**

+ Associates or bachelor's Degree or 2+ years of equivalent customer service work experience in a professional setting

+ Positive, passionate, customer centric mindset

+ Demonstrates sense of urgency to communicate to resolve customer issues

+ Highly organized and attention to detail

+ Emotional intelligence

+ Needs moderate direction and follow-up

+ Time Management and Multi-tasking skills

+ Sense of ownership

Please apply today and be sure to attach your resume. I welcome you to email me directly at: . Please let me know why you feel you are the best fit for this role. Thank you!

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **®** **?**

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** **®**

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.